IT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented IT Intern to join our team at the City of Olathe. As an IT Intern, you will have the opportunity to gain hands-on experience in a real-world professional environment, working with various IT functions and learning from experienced professionals in the field of IT.
This is a paid internship that ranges from $15.50 to $18.00 hourly, based on experience level.
Key Responsibilities
- Provide technical assistance and guidance on a variety of software and hardware issues, ensuring end users have the tools to be successful.
- Respond to incoming inquiries and system alerts and notifications through service tickets.
- Communicate effectively with customers via phone, email, deskside, and chat, keeping them informed of ticket progress and notifying them of impending changes and resolutions.
- Document user issues and troubleshooting steps within service desk solutions.
Qualifications
Experience: One year of technical support experience is required unless enrolled in a relevant degree program.
Education: A high school diploma or equivalent is required.
Licenses & Certifications: None.
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