Pharmacy Support Specialist

1 day ago


Olathe, Kansas, United States IQVIA INC (US10) Full time
Job Title: Pharmacy Support Call Center Representative

As a Pharmacy Support Call Center Representative at IQVIA INC (US10), you will play a vital role in providing exceptional customer service to patients, pharmacies, and medical professionals. Your primary responsibility will be to field requests related to Opus Health programs, including card activation, program eligibility, explanation of program benefits, and troubleshooting of submission rejections.

Key Responsibilities:
  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
  • Quickly assess the user's issue and provide first-level support for problem resolution.
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
  • Recognize operational challenges and suggest recommendations to management, as necessary.
  • Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00 pm EST) under moderate supervision.
Requirements:
  • High School Diploma or equivalent.
  • Pharmacy Technician experience required.
  • HIPAA certified.
  • Call center experience required (3+ years preferred).
  • Experience in medical claim processing is a plus.
  • Bi-lingual (English/Spanish) is a plus.
What We Offer:

We offer a competitive hourly rate of $18.00 per hour. As an equal opportunity employer, we celebrate and reward teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.


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