Account Manager

4 days ago


Concord, New Hampshire, United States Tyndale Company, Inc Full time
Job Overview

Tyndale Company, Inc. is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for cultivating trusted relationships with new and existing customers, successfully managing our customer onboarding process, and driving retention and satisfaction through exemplary support and service.

This is a hybrid/remote role, with 1 day per week spent onsite in San Ramon/Walnut Creek, CA, and 4 days per week working remotely. To be considered, candidates must reside within a commutable distance from San Ramon/Walnut Creek, CA.

Key Responsibilities
  • Main-point-of-contact managing and growing mid/large strategic national accounts, while driving participation in customer meetings, and resolving all account issues to full satisfaction;
  • Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through the alignment of internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience;
  • Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs;
  • Act as a system expert with full understanding of complex custom programs, the ability to produce daily reports, offer technical and creative solutions that result in program efficiency, and strengthen client partnerships;
  • Develop, analyze, and validate data presented to clients, showcase product performance with visual impact, and highlight KPI success;
  • Attend customer meetings both in person and virtually for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
  • Support Tyndale's customers and National Sales Executives via full understanding and execution of customer contract terms including pricing guidelines, payment terms, custom KPI goals, and renewal dates;
  • Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
  • Attend and participate in industry-related business, trade, and safety events.
Requirements
  • Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required;
  • Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred;
  • Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%;
  • Attention to detail with a commitment to achieving results through service excellence and high standards;
  • Excellent written and verbal communication skills;
  • Creative, flexible, and innovative self-starter and team player;
  • Strong organizational skills; able to manage priorities, workflow, and meet deadlines;
  • Excellent problem resolution and consultative sales skills;
  • Current valid driver's license required.
Benefits
  • Proven track record of company growth with an award-winning family-friendly culture;
  • Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; 9 Paid Holidays, Company Paid STD/LTD, and Company-wide Bonus Plan;
  • Paid Parental Leave;
  • Generous paid time off package;
  • Tuition and professional development assistance;
  • Complete Wellness program including healthy lifestyles reimbursement program and corporate discount on health-tracking devices.
About Tyndale

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.

E.O.E


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