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Client Support Specialist

2 months ago

Burbank, California, United States Ace Industrial Supply Full time
Job Overview

About Ace Industrial Supply:

We are a dynamic and rapidly expanding organization with a workforce of over 300 dedicated professionals. With a rich history spanning more than 35 years, our family-owned business is now led by the second generation, bringing fresh perspectives and innovative strategies to the forefront. We are on the lookout for exceptional individuals to contribute to our growth as we explore new market opportunities.


Ideal Candidate Profile:

The perfect candidate will excel in a high-energy setting. We seek a proactive individual with a strong desire to learn and grow. If you possess a positive mindset and enjoy engaging with diverse individuals daily, we encourage you to consider this opportunity.


Key Responsibilities:

As a Client Support Specialist, your primary responsibilities will include:

  • Handling incoming customer inquiries via phone
  • Documenting customer interactions and feedback in our database
  • Providing assistance and resolving customer concerns in a courteous and professional manner
  • Leveraging customer insights to pinpoint areas for enhancement and offering recommendations to management
  • Conducting follow-up calls to ensure customer satisfaction
  • Engaging with customers through multiple communication channels (Phone, Email, Text)
  • Processing customer payments and accurately recording transactions.

Qualifications:

  • Outstanding written and verbal communication abilities
  • Strong organizational skills with the capacity to prioritize and manage multiple tasks effectively
  • Ability to work autonomously as well as collaboratively in a team-oriented environment
  • High standards of integrity, professionalism, and confidentiality
  • Exceptional attention to detail and accuracy

Why Work With Us:

At Ace Industrial Supply, we believe in fostering careers that make a difference. Our commitment to growth and innovation creates an exciting workplace where your contributions are valued and recognized.