Staff PWE Support Specialist
4 days ago
At Entertainment Partners, we are committed to creating an inclusive and innovative work environment where every employee is valued and empowered to excel. As a Staff PWE Support Specialist, you will play a critical role in delivering exceptional customer service and support to our production worker employees (PWEs).
Key Responsibilities:- Provide world-class customer service and support to PWEs via phone, email, and other channels.
- Resolve complex payroll and tax-form related inquiries in a timely and accurate manner.
- Process updates in our internal payroll system, adhering to strict security and privacy policies.
- Analyze internal data maintenance reports to identify and correct earnings discrepancies.
- Collaborate with other departments to improve system processes and communicate effectively.
- High school diploma or equivalent work experience.
- Proficiency in Microsoft Office software, including Word, Excel, and Outlook.
- Aptitude to learn technical products and applications, including Salesforce CRM.
- Minimum 1-2 years of contact center or customer service experience.
- Emotional intelligence, empathy, and strong problem-solving skills.
- Competitive hourly rate: $21.73 to $24.71 an hour.
- Health, dental, and vision options.
- 401(k) retirement savings plan and company match.
- Paid holidays, vacation time, and sick time.
- Employee Assistance Program and mental health and wellness programs.
- Training and development opportunities.
- Possibility of hybrid/flexible/schedules.
- Annual bonus and merit reviews.
Entertainment Partners is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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