Staff PWE Support Specialist

4 days ago


Burbank, California, United States Entertainment Partners Full time
Job Title: Staff PWE Support Specialist

At Entertainment Partners, we are committed to creating an inclusive and innovative work environment where every employee is valued and empowered to excel. As a Staff PWE Support Specialist, you will play a critical role in delivering exceptional customer service and support to our production worker employees (PWEs).

Key Responsibilities:
  • Provide world-class customer service and support to PWEs via phone, email, and other channels.
  • Resolve complex payroll and tax-form related inquiries in a timely and accurate manner.
  • Process updates in our internal payroll system, adhering to strict security and privacy policies.
  • Analyze internal data maintenance reports to identify and correct earnings discrepancies.
  • Collaborate with other departments to improve system processes and communicate effectively.
Requirements and Qualifications:
  • High school diploma or equivalent work experience.
  • Proficiency in Microsoft Office software, including Word, Excel, and Outlook.
  • Aptitude to learn technical products and applications, including Salesforce CRM.
  • Minimum 1-2 years of contact center or customer service experience.
  • Emotional intelligence, empathy, and strong problem-solving skills.
Benefits and Perks:
  • Competitive hourly rate: $21.73 to $24.71 an hour.
  • Health, dental, and vision options.
  • 401(k) retirement savings plan and company match.
  • Paid holidays, vacation time, and sick time.
  • Employee Assistance Program and mental health and wellness programs.
  • Training and development opportunities.
  • Possibility of hybrid/flexible/schedules.
  • Annual bonus and merit reviews.

Entertainment Partners is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.



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