IT Support Specialist
4 days ago
We are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities
• Provide friendly and responsive support to clients via various channels, including social media and email
• Troubleshoot and resolve technical issues related to Apple and Windows products, as well as virtual environments
• Document and report all work performed on behalf of clients
• Maintain accurate inventory and support records
• Collaborate with partners to expedite and resolve issues impacting productivity
• Produce regular status reports highlighting high-profile issues
Requirements
• Apple Certification (ACMT or similar) and extensive knowledge of Apple products
• Superior customer service and people skills, with a friendly and approachable demeanor
• Enthusiasm, resilience, and a positive attitude, with a strong sense of urgency and ability to multitask
• Ability to work and complete projects with minimal supervision, with a well-developed sense of attention to detail
About Merge IT LLC
We are a team of talented and ambitious professionals dedicated to delivering top-quality IT talent to our Fortune 100 clients. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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