IT Support Specialist

4 weeks ago


Burbank, California, United States Merge IT LLC Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities

• Provide friendly and responsive support to clients via various channels, including social media and email

• Troubleshoot and resolve technical issues related to Apple and Windows products, as well as virtual environments

• Document and report all work performed on behalf of clients

• Maintain accurate inventory and support records

• Collaborate with partners to expedite and resolve issues impacting productivity

• Produce regular status reports highlighting high-profile issues

Requirements

• Apple Certification (ACMT or similar) and extensive knowledge of Apple products

• Superior customer service and people skills, with a friendly and approachable demeanor

• Enthusiasm, resilience, and a positive attitude, with a strong sense of urgency and ability to multitask

• Ability to work and complete projects with minimal supervision, with a well-developed sense of attention to detail

About Merge IT LLC

We are a team of talented and ambitious professionals dedicated to delivering top-quality IT talent to our Fortune 100 clients. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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