Clinical Support Specialist

3 days ago


Burbank, California, United States Inogen Full time
Job Summary

The Clinical Support Specialist plays a vital role in ensuring that Inogen's equipment meets the clinical needs of patients in their homes. This position supports the Referral Development Manager (RDM) by allowing them to focus on sales activities, while the Clinical Support Specialist handles delivery and setup of equipment, as well as other tasks.

Responsibilities
  • Pick up and deliver respiratory equipment to patients in their homes or other specified locations.
  • Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance.
  • Gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
  • Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
  • Complete paperwork relating to deliveries, pick-ups & testing.
  • Operate non-commercial vehicle carrying medical equipment.
  • May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
  • Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
  • Maintain valid licenses and endorsements required for the position.
  • Facilitate credit card payments through company-approved process.
  • Other duties as assigned.
Requirements
  • State or National certification or licensure as one or more of the following: Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA).
  • 2 years' experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
  • Knowledge/proficiency in Microsoft Office, required.


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