Support Specialist II

2 days ago

Burbank, California, United States Inogen Full time
Job Summary

The Support Specialist plays a vital role in ensuring that Inogen's equipment meets the clinical needs of patients in their homes. This part-time position requires the candidate to live in the Thousand Oaks/Burbank, CA area.

Responsibilities
  • Pick up and deliver respiratory equipment to patients in their homes or other specified locations, such as hospitals or physician offices.
  • Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
  • Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
  • Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
  • Complete paperwork relating to deliveries, pick-ups & testing.
  • Operate non-commercial vehicle carrying medical equipment.
  • May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
  • Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
  • Maintain valid licenses and endorsements required for the position.
  • Facilitate credit card payments through company-approved process.
  • Other duties as assigned.
  • Maintain regular and punctual attendance.
  • Comply with all company policies and procedures.
Additional Responsibilities for Support Specialist II
  • Conduct equipment set-up both remotely and directly.
  • Maintain a current calendar reflecting availability for patient appointments.
Additional Responsibilities for Support Specialist III
  • Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.
  • Complete service calls, both remotely and directly, documenting activities and results in a timely manner.
  • Other duties include acting as a clinical resource for completing clinical appointments.
Requirements
  • Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.
  • Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.
  • Ability to work self-manage and work independently.
  • Must have strong work ethic.
  • Excellent oral and written communication skills required.
  • Proficient in use of laptop and electronic tablet required.
  • Attention to detail is required.
Qualifications
  • Support Specialist I: High School diploma or equivalent, required; 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
  • Support Specialist II: State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required; 2 years' experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
  • Support Specialist III: Licensed or Registered Respiratory Therapist or registered Nurse, required; 3 years' experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.

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