Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Evertz Microsystems Limited. As a Technical Support Specialist, you will be responsible for providing technical direction to customers regarding operational issues, firmware upgrades, and general maintenance.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or in-person
- Assess customer product applications, troubleshoot, and diagnose issues to determine root causes
- Recommend solutions to customers using technical language appropriate to their level of understanding
- Maintain communication links between customer service and other departments to resolve customer issues and communicate customer feedback
- Support the development of product communications by generating customer guides and providing technical writing groups with information
- Install products or systems at customer sites and deliver training to customers
Requirements:
- Electrical, Electronic, or Computer Electronic Technician Diploma required
- Direct experience with Server Hardware, Linux OS, and Network setup is an asset
- Similar experience will be considered an asset
- Unparalleled desire to help customers and deliver service excellence
- Passion for technology and learning new software and hardware products
- Strong verbal and written communication skills
- Self-driven with a desire to add value to an energetic team
- Problem-solving ability and ability to react to changing situations
- Ability to multi-task in a fast-paced environment
- Must be eligible for international travel and able to work alone with little or no supervision
- 1-2 years experience working with broadcast/post-production products would be an asset
- Must have a valid driver's license
About Evertz Microsystems Limited:
Evertz Microsystems Limited is a leading global manufacturer of broadcast equipment and solutions. We deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. Our expertise includes delivering complete end-to-end broadcast solutions for all aspects of broadcast production.
We are considered an innovator by our customers, delivering cutting-edge solutions that are unmatched in the industry. Our products and solutions can be found in major broadcast facilities on every continent. We have a global presence with offices located in Canada, the United States, the United Kingdom, Germany, the United Arab Emirates, India, Hong Kong, China, Singapore, and Australia.
We are committed to providing equal employment opportunities for all employees and applicants, including persons with disabilities. In compliance with AODA, we will strive to provide accommodation to persons with disabilities in the recruitment process upon request.
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