Museum Guest Relations Specialist

2 weeks ago

Chattanooga, Tennessee, United States Hunter Museum Full time

Visitor Experience Coordinator

The Visitor Experience Coordinator is responsible for delivering an exceptional and engaging atmosphere for all museum patrons, retail customers, and team members. This role plays a vital part in fostering a sales-oriented environment that aids the department in achieving its annual revenue targets, including ticket sales, merchandise, and membership subscriptions, with an emphasis on accurate and efficient payment processing.

Key Responsibilities

Oversees the daily functions of the guest service area, prioritizing customer satisfaction, organization, and operational efficiency. Ensures that visitors receive professional, courteous, and prompt service while facilitating ticket sales.

Adheres to established admission and cash handling protocols, ensuring that the cash drawer is balanced at the beginning and end of each shift.

Welcomes and guides visitors and self-directed groups.

Engages in ongoing training as required to maintain a comprehensive understanding of the exhibitions and programs available at the museum.

Balances the needs of the museum with the expectations of its visitors; possesses the ability to communicate effectively with a diverse audience to ensure a positive experience and address any visitor concerns or complaints.

Encourages and documents visitor feedback through surveys.

Collaborates with the maintenance team to ensure that public areas (including stairs, lobby, coat room, gift shop, restrooms, and entry points) are tidy, sanitized, and welcoming.

Assists, as needed, in the daily operations of the museum shop, including product merchandising, pricing, inventory management, receiving, ordering, and organizing store displays and consignment items.

Supports special promotional events such as trunk shows, book signings, holiday sales, and group-specific promotions.

Complies with the museum's dress code standards for Guest Service Associates.

Participates in all staff meetings and exhibition walkthroughs, providing administrative support as necessary, including assistance with fundraising events.

Understands general museum operations and safety protocols.

Other responsibilities as assigned.

Key Qualifications

Familiarity with guest service principles, practices, and procedures.

Ability to implement effective strategies to ensure consistently excellent guest services throughout the museum.

Strong communication, negotiation, and leadership abilities.

Prior retail sales experience is preferred.

Knowledge of Point of Sale cash register operations.

Proficient technological skills, including experience with database systems and mobile applications.

A college degree is preferred, ideally with coursework in business, marketing, sales, or art history, along with relevant customer service experience or a comparable combination of education and experience.

Part-time, hourly; availability required for evenings, weekends, and holidays.

The Hunter Museum of American Art is an equal opportunity employer committed to fostering an inclusive environment that values and supports diversity and equality among staff, volunteers, and all audiences.

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