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Museum Ticket Desk Representative

2 months ago

Chattanooga, Tennessee, United States Creative Discovery Museum Full time
Job Summary

The Creative Discovery Museum is seeking a highly skilled Guest Services Associate-Level I to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our visitors, handling day-to-day operations of the museum's ticket desk, and supporting the advancement of our membership program.

Key Responsibilities
  • Customer Service: Provide superior customer service at all times, greeting all visitors, ensuring consistency of information by following museum scripts, and handling all interactions with visitors courteously and politely.
  • Sales and Promotions: Determine the best products to present and sell to customers, achieve monthly sales goals, promote products, programs, and memberships, and understand all memberships and membership specials.
  • Point of Sale Operations: Demonstrate competency with the point of sale system, change receipt printer paper, utilize basic troubleshooting skills, and complete customer transactions.
  • Cash Handling and Security: Adhere to all proper money handling policies and procedures, maintain cash drawers, and ensure an adequate supply of change remains in their assigned drawer throughout their shift.
  • Ticket Desk Operations: Ensure the ticket desk is stocked, tidy, and ready for the day's activities, complete opening/closing checklists, shut down computer systems at end of day, and run appropriate reports.
  • Communication and Reporting: Communicate with parents and teachers to ensure reservations are accurate, provide reports and information to the Reservations department regarding school groups.
  • Facilities and Safety: Ensure the lobby and ticket desk are clean and presentable at all times, restock brochures, sweep lobby daily, tidy up ticket counters and health screening table, and keep membership stand stocked.
  • Emergency Response: Ensure all guests are checked in properly by monitoring guest entrance and exit, report any door alarms or any unauthorized weapons in the building to management, respond to fire alarms, communicate with the security system and maintenance department, usher guests to the closest exit in event of emergency, respond to weather announcements, and monitor the door during lost child codes.
Key Qualifications
  • Education: High School Diploma or equivalent
  • Customer Service Skills: Superior customer service skills
  • Communication Skills: Strong communication skills
  • Sales and Teamwork: Must be sales driven, team oriented with demonstrated ability to effectively communicate and work with a variety of personalities
  • Adaptability: Ability to work in high pressure environment, ability to multi-task
  • Schedule: Must be able to work a consistent part-time schedule
  • Experience: Customer service and/or sales experience preferred
Work Environment

The Creative Discovery Museum is an Equal Opportunity Employer. We offer a flexible schedule including day, evening, weekend, and holiday shifts.