Audience Engagement Coordinator

7 days ago

New York, New York, United States Time Inc. Full time
About the Role

We are seeking a highly skilled and experienced Audience Engagement Coordinator to join our fast-growing global events team at Time Inc. The ideal candidate will have a strong background in marketing, customer service, and database management, with a proven ability to understand, engage, and curate a variety of different audiences.

Key Responsibilities
  • Customer Service: Manage customer service inboxes daily, ensuring issues are resolved promptly and responding within 48 hours. Serve as the primary point of contact for all attendee-related inquiries before, during, and after events.
  • List Building: Conduct thorough research to build comprehensive attendee lists tailored to specific verticals, identifying key demographics and target audience segments for each event.
  • Sponsor Deliverables Management: Track and manage audience-related sponsor deliverables, ensuring timely and accurate fulfillment of sponsor agreements.
  • Operational Emails: Create and manage all operational and transactional emails for pre- and post-event communications, ensuring registrants have all necessary details to enjoy the event successfully.
  • Database Management: Maintain and update attendee databases, ensuring data accuracy and integrity.
  • Project Timelines: Update and maintain project timelines for events using tools like Smartsheet and Google Sheets.
  • Designed Invitation Prep: Prepare project documents for the design team, ensuring all core details are included and matched against pipeline data for the initial build of invitations.
  • Tracking and Reporting: Update the Master Tracker daily across all events to monitor progress towards our goals.
  • Quality Assurance: Implement checks and balances to ensure all event marketing materials and communications are accurate and reflect recent sponsor and internal changes.
  • Registration Platform Maintenance: Maintain the registration platform by building decline landers in Bizzabo to track invitation declines.
  • Organize Files/Reports: Responsible for organizing all files and reports, including saving invoices and contracts into designated audience folders once finalized.
  • Survey Builds: Responsible for survey builds across events to gather feedback from attendees to evaluate event success and identify areas for improvement.
  • On-site Check-in - Pre Event and Day of Support: Work with audience managers to coordinate all on-site check-in operations before and during events, ensuring a smooth and welcoming experience for attendees.
  • Executive Briefs: Collaborate with the Chief of Staff and Assistants across the leadership team to prepare and maintain executive briefs for various events.
  • Seating Chart: Ensure accuracy in seating arrangements, verifying consistency between the standard list and Bizzabo data.
Qualifications
  • 1-2 years of relevant experience in audience recruitment, marketing, and customer service.
  • Demonstrated ability to understand, engage, and curate a variety of different audiences.
  • Experience with Bizzabo (or any strong registration platform) preferred.
  • Proficient in Microsoft Excel and Google Sheets (versed in formulas and shortcuts). Bonus if proficient in Salesforce and Pardot.
  • Experience working and building relationships with celebrity agents, publicists, and assistants.
  • Excellent oral and written communication skills.
  • Ability to thrive in fast-paced, highly-collaborative environments.
  • Demonstrated interest in current events.
  • Must be able to travel to international and domestic event locations.

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