Client Support Specialist

2 weeks ago


Vernon, Indiana, United States Kal Tire Full time
Position Overview:

The Customer Relations Team is essential in delivering exceptional support to our clients. This team addresses customer feedback through various communication channels, ensuring all interactions are documented and escalated appropriately to facilitate timely resolutions.

Key Responsibilities:

Customer Feedback Management:
  • Handle a variety of customer service inquiries with professionalism, gathering necessary information to create and escalate service cases.
  • Utilize active listening skills to accurately identify and address customer needs and concerns.
  • Document case details meticulously, including customer and invoice information, to maintain comprehensive records.
  • Investigate and resolve customer issues, acting as a liaison between the customer and relevant stakeholders.
  • Engage with customers through warm and empathetic communication to enhance overall satisfaction.
  • Represent the Kal Tire brand through verbal and written communication, embodying its core values.

Store and Customer Relations:
  • Facilitate effective communication between customers and store management.
  • Identify customer needs and provide suitable solutions.
  • Respond promptly to all online inquiries with a courteous and professional demeanor.
  • Monitor public interactions related to Kal Tire to ensure a positive brand presence.
  • Document case details thoroughly to maintain relevant records.

Product and Service Promotion:
  • Stay informed about ongoing promotions and offers.
  • Demonstrate proficiency in navigating the company website and utilizing the point-of-sale system.
  • Possess a foundational understanding of automotive and tire basics.

Special Projects Participation:
  • Engage in special initiatives such as Price Audits and Mystery Shopper programs.
  • Additional responsibilities may be assigned as required.

Qualifications:
  • Work Experience: Preferred experience of 1 year in retail or call center environments.
  • Knowledge, Skills, and Abilities:
    • Customer-Centric Approach: Strong focus on customer needs with adaptability in addressing inquiries.
    • Effective Communication: Excellent written and verbal communication skills.
    • Multitasking Proficiency: Ability to manage multiple responsibilities efficiently.
    • Team Collaboration: Capable of working effectively both independently and as part of a team.
    • Technical Aptitude: Strong problem-solving skills and technical proficiency.
  • Education: High school diploma or GED equivalent; specialized courses in social media preferred.
  • Special Requirements:
    • Understanding of company priorities and escalation processes.
    • Flexibility in scheduling, including early mornings and weekends.
    • Ability to cover for colleagues during absences as needed.
    • A reliable internet connection is required for remote work.
  • Negotiable Requirements:
    • Prior experience in call center and retail settings.
    • Basic mechanical knowledge or aptitude.
    • Familiarity with store operations.

Compensation and Benefits:
This position offers a competitive hourly wage. We provide a clear pathway for career advancement with opportunities for wage increases. Additional benefits include an Employee Assistance Program, flexible hybrid work arrangements, and a positive work culture that promotes growth and work-life balance. Opportunities for professional development are available, including training programs and mentorship.

  • Vernon, Indiana, United States Kal Tire Full time

    Position: Customer Relations RepresentativeContract Type: Full-time ContractWork Mode: HybridThe Customer Relations Team is essential in delivering exceptional support to our clientele. This team addresses customer feedback through various channels, ensuring that every interaction is documented and escalated appropriately to management levels for swift...


  • Vernon, Indiana, United States Kal Tire Full time

    Position Overview:The Customer Relations Team is essential in delivering exceptional support to our clientele. This team addresses customer feedback through multiple channels, ensuring that every interaction is documented and escalated appropriately to guarantee swift resolutions for our valued customers.Key Responsibilities:Customer Feedback Management: -...


  • North Vernon, Indiana, United States HiFyve Full time

    Job OverviewElevate Your Career in Electromechanical MaintenanceAre you skilled in troubleshooting PLC systems and performing electrical maintenance? If you excel in a fast-paced environment where your expertise is crucial for operational efficiency, this opportunity may be for you. We are looking for an Electromechanical Maintenance Specialist to enhance...


  • North Vernon, Indiana, United States Tradesmen International, Inc. Full time

    Job Summary:Tradesmen International, Inc. is seeking an experienced Electrical Controls Specialist to join our team. As an Electrical Controls Specialist, you will be responsible for supporting production operations, analyzing and troubleshooting equipment, and performing maintenance and repairs.Key Responsibilities:Support Production Operations: Assist in...


  • North Vernon, Indiana, United States HiFyve Full time

    Are You Ready to Elevate Your Career?We are looking for a talented Electromechanical Technician to enhance our operations. This position is crucial for maintaining the efficiency of our manufacturing processes.Position: Electromechanical TechnicianLocation: North Vernon, IndianaShift: 7:00 AM - 7:00 PM, rotating schedule (3 days on, 4 days off, 4 days on, 3...


  • North Vernon, Indiana, United States DaVita Inc. Full time

    About the RoleWe are seeking a highly motivated and compassionate Patient Care Technician to join our team at DaVita Inc. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support in our outpatient dialysis center.Key ResponsibilitiesProvide direct patient care, including monitoring patients before, during,...


  • North Vernon, Indiana, United States HiFyve Full time

    Are You Ready to Elevate Your Career? We are looking for a proficient Electromechanical Technician with a strong focus on PLC diagnostics and electrical maintenance. This position is crucial for maintaining the efficiency of our operations.Position Overview: As an Electromechanical Technician, you will play a key role in ensuring the seamless functioning of...


  • North Vernon, Indiana, United States HiFyve Full time

    Job OverviewJoin a prominent player in the packaging sector, where cutting-edge technology meets eco-friendly practices. We are seeking dedicated Maintenance Mechanics who are eager to contribute to our mission of operational excellence.Position: Maintenance MechanicLocation: Not specifiedWork Hours: Flexible shifts availableCompensation: Competitive hourly...


  • North Vernon, Indiana, United States HiFyve Full time

    Are You Ready to Elevate Your Career? We are looking for a proficient Electromechanical Technician with a strong background in PLC diagnostics and electrical systems. This role is crucial for maintaining the efficiency of our operations.Position: Electromechanical TechnicianLocation: North Vernon, IndianaShift: 7:00 AM - 7:00 PM, rotating schedule (3 days...


  • North Vernon, Indiana, United States HiFyve Full time

    Step into a crucial position with HiFyve, a prominent player in the packaging sector, where creativity meets eco-friendliness. Our facility is committed to excellence, and we are in search of dedicated Maintenance Technicians eager to make a difference. If you possess a strong desire to learn, develop, and contribute to a high-achieving team, this role is...


  • North Vernon, Indiana, United States HiFyve Full time

    Job OverviewStep into a vital position with a prominent player in the packaging sector, where creativity aligns with eco-friendliness. Our facility is committed to excellence, and we are in search of dedicated Maintenance Technicians eager to make a difference. If you possess a strong desire to learn, develop, and contribute to a high-achieving team, this...


  • North Vernon, Indiana, United States HiFyve Full time

    Step into a vital position with HiFyve, a prominent player in the packaging sector, where creativity aligns with eco-friendliness. Our commitment to excellence at the North Vernon facility drives us to seek dedicated Maintenance Technicians eager to make a difference. If you possess a strong desire to learn, develop, and contribute to a high-performing team,...


  • North Vernon, Indiana, United States HiFyve Full time

    Step into a vital position with HiFyve, a prominent player in the packaging sector, where creativity aligns with eco-friendliness. Our facility is committed to excellence, and we are in search of dedicated Maintenance Technicians eager to make a difference. If you possess a strong desire to learn, develop, and contribute to a high-achieving team, this role...


  • North Vernon, Indiana, United States HiFyve Full time

    Step into a crucial position with HiFyve, a prominent player in the packaging sector, where creativity meets eco-friendliness. Our facility is committed to excellence, and we are seeking dedicated Maintenance Technicians eager to make a difference. If you possess a strong desire to learn, develop, and contribute to a high-achieving team, this role is...


  • North Vernon, Indiana, United States HiFyve Full time

    Step into a vital position with HiFyve, a prominent player in the packaging sector, where creativity meets eco-friendliness. Our commitment to excellence at the North Vernon facility drives us to seek dedicated Maintenance Technicians eager to make a difference. If you possess a strong desire to learn, develop, and contribute to a high-achieving team, this...


  • North Vernon, Indiana, United States Tradesmen International, Inc. Full time

    Job SummaryTradesmen International, Inc. is seeking an experienced Industrial Automation Specialist to join our team. As a key member of our operations team, you will be responsible for supporting production operations, analyzing and troubleshooting equipment, and maintaining a safe and efficient work environment.Key ResponsibilitiesSupport production...


  • North Vernon, Indiana, United States HiFyve Full time

    Are You Ready to Elevate Your Career?We are looking for a talented Electromechanical Technician who excels in PLC diagnostics and electrical maintenance. If you thrive in a fast-paced environment where your expertise is crucial for operational efficiency, this role is for you.Position Overview:As an Electromechanical Technician, you will play a critical role...


  • North Vernon, Indiana, United States HiFyve Full time

    Are You Ready to Elevate Your Career?We are in search of a proficient Electromechanical Technician who excels in PLC diagnostics and electrical maintenance. This role is essential for maintaining the operational efficiency of our facilities.Position: Electromechanical TechnicianLocation: North Vernon, IndianaShift: 7:00 AM - 7:00 PM, rotating schedule (3...


  • North Vernon, Indiana, United States HiFyve Full time

    Are You Ready to Elevate Your Career? We are looking for a talented Electromechanical Technician who excels in PLC diagnostics and electrical maintenance. If you thrive in a fast-paced environment where your expertise is crucial for operational efficiency, this role may be the perfect fit for you.Position: Electromechanical TechnicianLocation: North Vernon,...


  • Mt. Vernon, Illinois, United States HELP USA Full time

    Program OverviewRole ResponsibilitiesAre you passionate about assisting individuals facing housing instability? As a Case Manager at HELP USA, you will play a crucial role in guiding clients towards sustainable living solutions. Your responsibilities will include identifying the underlying factors contributing to homelessness, collaborating with a...


  • Mt. Vernon, Illinois, United States Peoples National Bank Full time

    Are you seeking a fulfilling career that promotes a healthy work/life balance, opportunities for professional advancement, and a chance to contribute positively to your community? At Peoples National Bank, we provide excellent prospects for compassionate individuals with a passion for customer service. This position involves delivering personalized...


  • Mt. Vernon, Illinois, United States Peoples National Bank Full time

    Are you seeking a fulfilling career that promotes a healthy work/life balance, opportunities for advancement, and the chance to contribute positively to your community? At Peoples National Bank, we provide exceptional career paths for individuals who are dedicated to customer service.This position involves delivering personalized assistance to bank clients...


  • Mt. Vernon, Illinois, United States Peoples National Bank Full time

    Position OverviewAre you seeking a fulfilling career that promotes a healthy work/life balance, opportunities for advancement, and a chance to contribute positively to your community? At Peoples National Bank, we provide various roles for dedicated individuals who excel in customer service and wish to thrive in a collaborative environment.This position...


  • Mount Vernon, New York, United States A3 Solutions, Inc. Full time

    Job Summary:A3 Solutions, Inc. is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Technical Support: Provide technical support and troubleshooting services to clients, including maintenance,...


  • Vernon, New York, United States Tioga Downs Casino Full time

    IT Specialist Job Overview: The IT Specialist serves as the primary contact for users seeking technical assistance and upkeep of the organization's technological framework. This encompasses the installation, diagnosis, repair, maintenance, and enhancement of all hardware and software. The individual will also address problem areas (in person, via telephone,...


  • Mount Vernon, New York, United States SEA MAR Community Health Centers Full time

    Position Overview:SEA MAR Community Health Centers is seeking a dedicated Full-time Social Services Specialist to enhance our program. Role Responsibilities:The Specialist will operate both independently and as part of a team to deliver essential services to clients. This includes providing guidance on housing options and executing supportive interventions...


  • Mount Vernon, New York, United States SEA MAR Community Health Centers Full time

    Position Overview:SEA MAR Community Health Centers is seeking a dedicated Full-time Social Services Specialist to enhance our program. Role Responsibilities:The Specialist will engage both independently and in collaboration with colleagues to deliver essential services to clients. This includes providing guidance on housing options and executing supportive...


  • Mount Vernon, New York, United States SEA MAR Community Health Centers Full time

    Position Overview:SEA MAR Community Health Centers is seeking a dedicated Full-time Social Services Specialist to enhance our program. Role Responsibilities:The Specialist will engage both independently and collaboratively to deliver essential services to clients. This includes providing consultations regarding housing options and executing supportive...


  • Mount Vernon, New York, United States Ohio Department of Developmental Disabilities Full time

    Position Title: Support Services Specialist - Up to $1000 Bonus Available (Full-Time/Part-Time) Organization: Ohio Department of Developmental Disabilities Compensation: $20.60 per hour Work Schedule: Full-time Job Classification: Classified Union Affiliation: OCSEA Primary Responsibilities: Provide direct assistance and care to individuals with...


  • Mount Vernon, Ohio, United States Alcohol and Drug Freedom Center Full time

    Job OverviewWe are seeking a dedicated Certified Recovery Support Specialist to join our organization. This role offers a unique opportunity to leverage your personal experiences to assist individuals and families facing challenges related to substance use and mental health. In this position, you will have the chance to create a meaningful impact in the...


  • Vernon, New York, United States Tioga Downs Casino Full time

    IT Support Technician Job Overview: The IT Support Technician serves as the primary contact for end-users seeking technical assistance and maintenance within the organization's technological framework. This role encompasses the installation, diagnosis, repair, maintenance, and upgrading of all hardware and software components. The individual will also...


  • Mount Vernon, New York, United States Circle K Stores, Inc. Full time

    Position Title: Customer Service RepresentativeCompany: Circle K Stores, Inc.Available Shifts:DaytimeEveningNightRole Overview: Customer Service RepresentativeWe are seeking committed individuals to join our team as Customer Service Representatives. This role is ideal for those who thrive on interacting with customers and delivering exceptional service. If...


  • Mount Vernon, New York, United States REBECCAS ABA PLAY PLLC Full time

    Job OverviewWe are seeking a dedicated and compassionate Paraprofessional and Educational Support Specialist to join our team at REBECCAS ABA PLAY PLLC. As a key member of our staff, you will play a vital role in supporting the educational and behavioral needs of our clients.ResponsibilitiesProvide one-on-one support to students with special needs in a...


  • Mount Vernon, Washington, United States Animal Care Center Full time

    Job SummaryThe Veterinary Support Specialist plays a crucial role in supporting veterinarians and veterinary technicians, ensuring the well-being of pets, educating clients, and maintaining the highest standards of veterinary care.Key ResponsibilitiesTechnical Support: Demonstrate proficiency in applying technical skills acquired through education and...


  • Mount Vernon, Washington, United States Animal Care Center Full time

    Job SummaryThe Veterinary Support Specialist plays a crucial role in supporting veterinarians and veterinary technicians, ensuring the well-being of pets, educating clients, and maintaining the highest standards of veterinary care.Key ResponsibilitiesTechnical Support: Demonstrate proficiency in applying technical skills acquired through education and...


  • Mt. Vernon, Illinois, United States Access Full time

    Job Description**Job Summary:**We are seeking a highly motivated and compassionate Peer Support Specialist to join our team at Access. As a Peer Support Specialist, you will work closely with individuals in mental health or substance use recovery, providing advocacy, outreach, and support to help them achieve their goals.Key Responsibilities:Provide peer...

  • SAP Support Specialist

    4 months ago


    Vernon Hills, United States RICHARD WOLF MEDICAL INSTRUMENTS CORPORATION Full time

    Job DescriptionJob DescriptionRichard Wolf Medical Instruments Corporation is currently seeking an SAP Support Specialist II for our Vernon Hills office. The SAP Support Specialist will provide first-class, team- and results-oriented customer service to key users and end users; supporting them in their day-to-day activities within SAP modules and...


  • Vernon, CT , USA, United States Connecticut REAP Full time

    Job SummaryWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at Connecticut REAP. As a key member of our healthcare staff, you will provide high-quality patient care and support services to our clients.Key ResponsibilitiesProvide direct patient care and support services, including assisting with daily living activities...


  • Mount Vernon, New York, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled Labor and Delivery Registered Nurse to join their team on a travel nursing assignment.Job DetailsSpecialty: Labor and DeliveryDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelAbout HealthEcareers - ClientHealthEcareers - Client is a leading provider of healthcare...