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Client Relations Specialist

2 months ago

Vernon, Indiana, United States Kal Tire Full time
Position: Customer Relations Representative

Contract Type: Full-time Contract

Work Mode: Hybrid

The Customer Relations Team is essential in delivering exceptional support to our clientele. This team addresses customer feedback through various channels, ensuring that every interaction is documented and escalated appropriately to management levels for swift resolutions.

Key Responsibilities:

Customer Feedback Management:
Handle a variety of customer service inquiries with professionalism, aiming to gather crucial information for effective case creation and escalation.
Utilize active listening skills to accurately identify and address customer needs and concerns.
Maintain thorough documentation of case details, including customer and invoice information, to ensure relevant records.
Investigate and resolve customer issues, acting as the intermediary between the customer and relevant stakeholders.
Engage with customers using warm and empathetic communication to enhance satisfaction.

Store and Customer Relations:
Facilitate communication between customers and store management.
Identify customer needs and provide suitable solutions.
Respond promptly to all online inquiries with a courteous and professional demeanor.
Monitor public communications and associated activities diligently.
Ensure comprehensive documentation of case details, including customer and invoice information.

Product and Service Promotion:
Stay informed about current offers and promotions.
Demonstrate proficiency in navigating the company website and utilizing the point-of-sale system.
Possess a foundational understanding of automotive and tire basics.

Special Projects Participation:
Engage in special initiatives such as Price Audits and Mystery Shopper programs.
Additional responsibilities may be assigned as required.

Job Requirements:
Experience:
Preferred: 1 year in retail or call center environments.

Knowledge, Skills, and Abilities:
Customer-Centric Approach: Strong focus on customer needs, demonstrating adaptability and responsiveness.
Effective Communication: Excellent written and verbal communication skills.
Multitasking Ability: Proficient in managing multiple responsibilities efficiently.
Team Collaboration: Ability to work effectively both independently and as part of a team.
Technical Skills: Solid aptitude for technical tasks and problem-solving.

Education:
High school diploma or GED equivalent.
Preferred: Specialized courses in social media.

Special Requirements:
Understanding of company priorities and escalation processes.
Flexibility in scheduling, including early mornings and weekends.
Ability to cover for colleagues during absences as needed.
A reliable internet connection is essential for remote work.

Compensation and Benefits:
This position offers a competitive hourly wage. We provide a clear pathway for career advancement, employee assistance programs, and a flexible hybrid work policy. Our positive work culture promotes growth, development, and work-life balance, with opportunities for professional development through training programs and mentorship.