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Technology Support Specialist
2 months ago
IT Specialist Job Overview:
The IT Specialist serves as the primary contact for users seeking technical assistance and upkeep of the organization's technological framework.
The individual will also address problem areas (in person, via telephone, or through email) promptly and accurately, providing user support and training as necessary.
The ability to resolve user and system issues, often in urgent situations, with minimal oversight from management is essential.KEY RESPONSIBILITIES of the IT Specialist include the following:
- Support business applications (e.g., point-of-sale, casino & hotel management systems)
- Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation tools.
- Receive and respond to incoming calls, pages, and/or emails regarding hardware and software issues.
- Conduct on-site analysis, diagnosis, and resolution of technology problems for various end users, recommending and implementing corrective measures, including off-site repairs as needed.
- Document instances of AV equipment failures, repairs, installations, and removals.
- Maintain current knowledge of AV equipment contracts and oversee contract-based installations.
- Build and maintain a spare parts inventory for all critical hardware.
- Develop and maintain an inventory of all hardware equipment; periodically audit inventories to reduce the risk of damage or theft.
- Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, DVD/CD-ROMs, and more.
- Respond to and perform installs, moves, adds, and changes (IMAC) requests.
- Assist in preparing, maintaining, and enforcing procedures for logging, reporting, and statistically monitoring desktop operations.
- If necessary, coordinate with third-party support and hardware/software vendors.
- Document instances of hardware failures, repairs, installations, and removals.
- Responsible for the swift resolution of all technology-related issues. Must be available for on-call duties as scheduled for after-hours and weekend emergencies and be reachable at all times for any urgent situations that may arise.
- Other duties as assigned.
EDUCATION and/or EXPERIENCE:
A high school diploma or GED is required. A Bachelor of Science in Computer Science from an accredited institution is preferred.
Three to five years of relevant work experience, with one to three years in a Casino, Hospitality, Banking, or Entertainment industry, or another high-volume, complex, customer-oriented IT environment.
SPECIAL QUALIFICATIONS:
One or more technical certifications are preferred: i.e., Microsoft Certified Technology Specialist, Microsoft Certified Systems Administrator, Microsoft Certified Desktop Support Technician, Microsoft Office Specialist, CompTIA A+ and/or CompTIA Network+ and/or other related technical certifications are desirable.
