Customer Care Associate
2 weeks ago
Join Our Team at Nordson
At Nordson, collaboration is the cornerstone of our success as a leader in Industrial Precision Solutions and Advanced Technology. Our team members flourish in an environment that encourages mutual support, personal growth, and continuous improvement, enabling our customers to thrive.
About Nordson Industrial Coating Systems
We design innovative equipment that our global clientele depend on for the accurate application and curing of various coatings, including liquid paint, powder finishes, and adhesives. Our custom-engineered robotic solutions enhance production line efficiency, making operations smarter and more effective.
Key Responsibilities
- Respond to requests from internal and external clients via phone or electronic communication.
- Generate and manage standard quotations, sales orders, returns, warranty requests, and other transactions in SAP, adhering to the Customer Service Manager's established goals.
- Address inquiries related to order status, inventory levels, delivery timelines, and pricing.
- Utilize proper channels to collaborate with other Nordson teams to resolve issues and gather necessary information.
- Learn and utilize Nordson's case management technology to track and update task assignments.
- Identify and propose enhancements to streamline daily operations.
- Measure performance against established metrics to drive improvements.
- Foster a positive, supportive, and professional work environment, treating all individuals with respect and dignity.
- Perform additional duties as assigned.
Education:
- Preferred: Associate or Bachelor's degree.
- Preferred: Two or more years of experience in customer service.
- Preferred: Familiarity with SAP.
- Preferred: Experience with case management systems.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Customer-focused mindset.
- Team-oriented approach.
- Detail-oriented with analytical skills.
- Self-motivated and proficient in computer applications.
- Knowledge of SAP systems.
- Able to thrive under pressure.
- Relevant experience in customer service or business environments is highly desirable.
- Maintain professionalism in all interactions with customers and colleagues.
This position is based in an office environment. To excel in this role, an individual must be capable of fulfilling each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Travel Requirements
No travel is required for this position.
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