Hospitality Customer Service Associate
2 weeks ago
If you are looking to become a vital part of a dynamic organization, you have found the right opportunity. At The Inn on Boltwood, we appreciate the efforts, commitment, and performance of every team member. Achieving high levels of satisfaction among our clients, guests, and employees is a challenging task, which is why we seek talented and enthusiastic individuals to fill various positions. If you align with our vision and values and pursue excellence, you are the ideal candidate.
This position is essential in driving revenue and providing outstanding customer service. Responsibilities include managing reservation sales, overseeing guest accounts, and assisting with all guest interactions, such as check-ins, check-outs, and resolving issues, ensuring value is created at every interaction.
Why Choose The Inn on Boltwood?
Our comprehensive benefits package is designed to prioritize the well-being and financial security of our team members:
- Health insurance for access to quality medical care.
- Dental and vision insurance to support overall health.
- 401K program with a matching component for retirement savings.
- Flexible Spending Accounts (FSAs) for tax-advantaged savings.
- Seven paid holidays per year for well-deserved time off.
- Paid time off for vacation, personal needs, or illness.
- Travel discounts at our portfolio of hotels.
- Additional perks may be available based on the hiring hotel.
Key Responsibilities:
- Welcome and check-in guests efficiently.
- Provide information on hotel amenities and local attractions.
- Respond promptly to guest inquiries via phone, email, or in person.
- Manage reservations, cancellations, and modifications accurately.
- Process payments and maintain transaction records.
- Address guest concerns promptly to ensure satisfaction.
- Collaborate with other departments to fulfill guest preferences.
- Maintain a clean and organized front desk area.
- Assist with luggage handling and transportation arrangements.
- Ensure compliance with company policies for guest safety.
- Coordinate with housekeeping to prepare rooms for guest occupancy.
- Deliver exceptional customer service to enhance guest experience.
- Stay updated on industry trends and participate in training programs.
Required Skills:
- Exceptional customer service, effective communication, quick learner, attention to detail, ability to handle pressure, and strong phone etiquette.
Experience and Education:
- Previous customer service experience preferred; high school diploma or equivalent work experience.
Physical Requirements:
- This role involves extended periods of walking, standing, bending, and lifting. Reasonable accommodations can be arranged for eligible employees.
We are an equal opportunity employer that values diversity and provides employment opportunities to all qualified candidates without bias based on characteristics such as race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status.
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