Pastry Shop Supervisor

2 weeks ago

Amherst, Ohio, United States Nothing Bundt Cakes #269 Full time
Job OverviewBenefits:
  • Performance-based bonuses
  • Attractive salary package
  • Comprehensive dental coverage
  • Employee discounts available
  • Flexible working hours
  • Health insurance options
  • Career advancement opportunities
  • Paid leave
  • Training and development programs
  • Vision care benefits

Position Summary:

Nothing Bundt Cakes is seeking a Pastry Shop Supervisor who possesses a friendly demeanor, exceptional organizational abilities, a strong work ethic, and a desire for growth to maintain our positive momentum.

The Pastry Shop Supervisor will begin by gaining hands-on experience in various departments, developing a thorough understanding of each area and mastering the necessary skills. This individual will then collaborate with our current Pastry Shop Supervisor, Area Operations Manager, and/or owners to learn the management and leadership aspects of the business. Ultimately, the Pastry Shop Supervisor will independently manage shifts.

This is a unique opportunity for the right candidate and could lead to numerous possibilities as our business expands.

The Pastry Shop Supervisor will receive a salary ranging from $37,440 - $41,600 annually, based on their experience, motivation, ability to learn swiftly, and eagerness to grow. Additional compensation and benefits are available, including paid time off, monthly performance bonuses, mileage reimbursement, and other perks. Medical, dental, and vision benefits are accessible after a brief waiting period.

The Pastry Shop Supervisor will cultivate and sustain an environment dedicated to Making Genuine Connections while ensuring the delivery of exceptional service and top-quality products to our customers. Our Pastry Shop Supervisor embodies the Spirit of a Champion, taking full responsibility for controllable factors and making no excuses. This individual also possesses a Servant's Heart, going above and beyond for others with a 'whatever it takes' mindset. The Pastry Shop Supervisor will learn to mentor a team and manage a roster of 15-25 employees, ensuring seamless operations in both the kitchen and customer service areas. They will oversee the baking, frosting, utility, crafting, and guest service departments, among other responsibilities, including weekly ordering of ingredients and supplies, leading marketing initiatives, and greeting customers with a warm smile.

Our Pastry Shop Supervisor contributes to making the world a warmer, more joyful place, one interaction at a time.

Key Responsibilities:
Accountability: Take full responsibility for fostering a welcoming work environment with a strong commitment to Making Genuine Connections, focusing on delivering the best service and highest-quality products. Maintain accountability for setting goals and demonstrating reliability.
Communication: Ensure effective communication with team members, Area Managers, Owners, Vendors, and Guests. Be responsive through various platforms and provide honest updates during weekly Area Manager visits.
Training and Development: Oversee the onboarding and training process. Select suitable trainers for new hires and nurture future leaders. Provide ongoing coaching and support to team members.
Operations: Lead and manage a team of 15-25 employees, ensuring smooth and efficient operations in both front and back of house. Supervise baking, frosting, utility, crafting, and guest service departments. Maintain cleanliness and manage inventory, ordering ingredients and supplies weekly.
Guest Service: Ensure an exceptional guest experience by minimizing wait times and delivering outstanding service. Represent the bakery professionally and handle guest interactions positively. Adhere to Guest Service Brand Standards and lead by example.
Financial Performance: Manage the bakery's profitability. Achieve COGS and labor percentage goals while minimizing waste.
Marketing and Events: Lead marketing initiatives and coordinate events. Stay informed about all promotions and offers.
Reporting: Accurately complete all required reports and trackers, including schedules, sales reports, labor reports, etc.
Independence: Manage the bakery independently without requiring assistance for shift coverage. Develop solutions for bakery challenges autonomously.
Holiday/Event Execution: Effectively manage high-volume days. Remain calm under pressure and ensure adequate inventory and staffing during peak times.
Flexibility: Be open to working any day/time the bakery may be short-staffed. Assist at other locations or travel for training/meetings as needed.
Team Management: Coach the team effectively and lead by example. Make decisions regarding team fit and part ways with team members when necessary.
Genuine Connections: Build connections with the team and ensure they are receptive to your leadership. Foster a positive and collaborative team environment.

Additional Responsibilities:

Adhere to all company policies and procedures.

Maintain compliance with the uniform policy.

Uphold the company's image and brand.

Represent Nothing Bundt Cakes in a professional manner at all times.

Provide ongoing feedback and adhere to company policies.

Assist with deliveries and all marketing functions, including events.

Balance and supervise sales transactions.

Requirements (No baking or bakery experience required):

Align with the company culture.

Possess an outgoing and friendly personality.

Work well in a team environment.

Show genuine care for others' needs.

Have a passion for learning.

Pursue continuous improvement relentlessly.

Demonstrate the ability to lead and inspire team members.

Follow instructions and processes diligently.

Exhibit total integrity.

Take initiative and solve problems effectively.

Work well under pressure.

Shift between tasks while paying attention to detail.

Manage time effectively.

Prioritize and delegate tasks appropriately.

Be goal-oriented and work with a sense of urgency.

Maintain a flexible schedule with availability Monday-Sunday.

Be available to work holidays.

Lift up to 50 pounds.

Commit to working a minimum of 35-40 hours per week.

Have reliable transportation.

We are excited to welcome a new colleague to our team, ensuring the best fit in both skills and cultural alignment.

Job Types: Full-time

Starting Salary: $37,440 - $41,600 annually + up to $6,000 bonuses, benefits, and other perks.

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