Current jobs related to Customer Service Associate IV - Amherst, Massachusetts - UMass Amherst
-
HR Clerk IV
2 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryThe University of Massachusetts Amherst seeks a skilled and detail-oriented Clerk IV (Leaves Specialist) to join its Human Resources team. This role is responsible for managing the execution of the Family Medical Leave Act (FMLA)/leave requests, Workers' Compensation cases, requests for accommodations, and electronic personnel actions.Key...
-
Clerk IV
4 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Clerk IV to join our Human Resources team at the University of Massachusetts Amherst. As a key member of our team, you will be responsible for reviewing and processing additional compensation forms, entering payroll tax information and payroll deductions into the HR Direct Payroll system, and...
-
Clerk IV
2 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Clerk IV to join our Human Resources team at the University of Massachusetts Amherst. As a key member of our team, you will be responsible for reviewing and processing additional compensation forms, entering payroll tax information and payroll deductions into our HR Direct Payroll system, and...
-
Clerk IV
3 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Clerk IV to join our Human Resources team at the University of Massachusetts Amherst. As a key member of our team, you will be responsible for reviewing and processing additional compensation forms, entering payroll tax information and payroll deductions into our HR Direct Payroll system, and...
-
Customer Service Representative Teller
2 weeks ago
Amherst, Massachusetts, United States Service Credit Union Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative Teller to join our team at Service Credit Union. This role is ideal for individuals who enjoy working in a collaborative environment and are passionate about delivering exceptional member experiences.Key ResponsibilitiesAccurately process transactions while maintaining proper security...
-
Clerk IV
3 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Clerk IV to join our team at the College of Natural Sciences (CNS) Advising Center at the University of Massachusetts Amherst. As a key member of our team, you will provide administrative support to the First Year Advising Center, ensuring the smooth operation of our daily activities.Key...
-
Customer Service Representative
2 weeks ago
Amherst, Massachusetts, United States Rebel Convenience Stores Full timeCustomer Service AssociateRebel Convenience Stores is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent customer service to all...
-
Hospitality Customer Service Associate
2 months ago
Amherst, Massachusetts, United States The Inn on Boltwood Full timeIf you are looking to become a vital part of a dynamic organization, you have found the right opportunity. At The Inn on Boltwood, we appreciate the efforts, commitment, and performance of every team member. Achieving high levels of satisfaction among our clients, guests, and employees is a challenging task, which is why we seek talented and enthusiastic...
-
Clerk IV Position
2 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Full timeJob SummaryThe University of Massachusetts is seeking a highly organized and detail-oriented Clerk IV to support the mission of the CNS First-Year Advising Center. This position will coordinate all advising activity, manage the advising calendar, and maintain the day-to-day operations of the Advising Center. The successful candidate will serve as the primary...
-
HR Generalist Clerk IV
5 days ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob Summary:We are seeking a highly skilled HR Generalist Clerk IV to join our team at the University of Massachusetts Amherst. As an HR Generalist, you will be responsible for reviewing and processing additional compensation forms for accuracy and adherence to established policies and procedures.Key Responsibilities:Enter payroll tax information and payroll...
-
HR Generalist Clerk IV
1 week ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryAs an HR Generalist Clerk IV, you will play a critical role in supporting the Human Resources department at the University of Massachusetts Amherst. Your primary responsibilities will include reviewing and processing additional compensation forms for accuracy and adherence to established policies and procedures. You will also be responsible for...
-
Customer Service Sales Representative
4 weeks ago
Amherst, Massachusetts, United States CarMax Full timeAbout This RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide exceptional customer service and support to customers...
-
Customer Service Sales Representative
3 weeks ago
Amherst, Massachusetts, United States CarMax Full timeAbout This RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide exceptional customer service and support to customers...
-
Customer Service Representative
1 month ago
Amherst, Massachusetts, United States Northwest LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northwest LLC. As a key member of our retail network, you will play a vital role in delivering exceptional customer experiences and providing top-notch service to our clients.Key ResponsibilitiesProvide exceptional customer service by welcoming...
-
Customer Service Representative
1 week ago
Amherst, Massachusetts, United States Citizens Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, answering their questions, and helping them achieve their financial goals.Key Responsibilities:Provide excellent...
-
Customer Service Manager
1 month ago
Amherst, Massachusetts, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our storage facilities.Key ResponsibilitiesProvide top-notch customer service to our...
-
Customer Service Representative
1 month ago
Amherst, Massachusetts, United States Hearst Full timeJob DescriptionThe Customer Relationship Specialist is the primary point of contact for non-assigned accounts, responsible for resolving customer complaints and ensuring a satisfactory level of product delivery and customer satisfaction.Key ResponsibilitiesAnswer and handle all incoming phone calls from the Customer Service 800 line and public facing email...
-
Customer Service Representative
5 days ago
Amherst, Massachusetts, United States HW Staffing Solutions- Nashua NH Full timeWe are seeking a skilled Customer Service Representative to join our team at HW Staffing Solutions in Nashua, NH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities:Answering phone calls, emails, and live chat inquiries in a timely...
-
Customer Service Representative
2 weeks ago
Amherst, Massachusetts, United States Citizens Financial Group, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens Financial Group, Inc. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with our customers...
-
Customer Service Representative
1 week ago
Amherst, Massachusetts, United States Citizens Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Teller - Part Time, you will be responsible for providing exceptional customer service and support to our customers in our lobbies.Key ResponsibilitiesGreet customers and provide assistance with their financial...
Customer Service Associate IV
2 months ago
About UMass Amherst
UMass Amherst stands as the flagship institution of the Commonwealth, recognized nationally as a premier public research university. It offers a comprehensive array of undergraduate, graduate, and professional programs, all set within a picturesque 1,450-acre campus in the scenic Pioneer Valley of Western Massachusetts. The university's vibrant cultural atmosphere is complemented by its proximity to major urban centers and its affiliation with the Five Colleges consortium, which enriches the intellectual landscape of the region.
Position Overview
This role is integral to the customer service operations of the Bursar's office, directly reporting to the Clerk V Customer Service Manager. The individual in this position will alternate responsibilities between the Collections Area and the Main Office, ensuring exceptional customer service delivery.
Key Responsibilities
- Deliver outstanding customer service as part of a dedicated team, engaging through phone, in-person, and written communications.
- Assist with inquiries related to student billing and loans.
- Manage student payment processing during peak periods.
- Support the scholarship administration process, utilizing Image Now for documentation of scholarship letters and checks.
- Evaluate, approve/decline, and process various requests for deferment, cancellation, and forbearance on student accounts.
- Prepare and document promissory notes for tuition accounts, establishing installment payment plans.
- Facilitate resolution of disputed accounts.
- Provide guidance to students regarding their financial responsibilities and obligations.
- Collaborate with the IT department to maintain accurate and current website information.
- Act as a liaison with various on-campus departments, including HR and UITS, while serving as an administrative resource for office staff.
- Coordinate with Physical Plant and Facilities regarding departmental space issues.
Additional Responsibilities
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent.
- Experience in customer service with strong interpersonal skills, particularly in diverse environments.
- Familiarity with general debt collection practices and office procedures.
- Ability to exercise sound judgment in routine and emergency situations.
- Strong written and verbal communication skills.
- Experience working with varied groups.
Preferred Qualifications
- Knowledge of cash handling procedures.
- Proficiency in Microsoft Excel.
- Experience with complex database management.
Work Environment
- Standard office setting.
Work Schedule
- Monday to Friday, 8:30 AM to 5:00 PM.
Salary Information
- Position classified as USA/MTA Non-Exempt Grade 13.
Application Instructions
Applicants are required to submit a resume along with their application. References will be verified during the finalist stage, and candidates should be prepared to provide contact information for three professional references.
UMass Amherst is committed to fostering a diverse and inclusive environment. The university promotes equal opportunity and affirmative action to eliminate barriers and enhance opportunities for qualified individuals from all backgrounds.
