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Service Operations Representative

2 months ago

Amherst, Ohio, United States Nordson Full time

About Nordson
Collaboration is at the heart of Nordson's success as a leader in Industrial Precision Solutions and Advanced Technology. Our team members excel in an environment that encourages mutual support, enabling both personal and organizational growth while ensuring our customers achieve their goals. Nordson employees actively contribute to the communities where they live and work.

Company Overview
Nordson Industrial Coating Systems (ICS) develops equipment that our international clientele depends on for the accurate application and curing of liquid paint, powder coatings, container barrier coatings, and ambient temperature adhesives and sealants. Our custom-engineered robotic solutions enhance the efficiency of production lines worldwide.

Key Responsibilities

  • Address requests received through phone or electronic means from both internal and external clients.
  • Generate and oversee standard quotations, sales orders, returns, warranty requests, credit/debit transactions, and other orders in SAP, ensuring timely completion in line with the Customer Service Manager's objectives.
  • Respond to inquiries from customers regarding order status, inventory levels, delivery timelines, and pricing information.
  • Utilize appropriate processes to collaborate with other Nordson teams to resolve issues and gather necessary information for inquiries.
  • Learn and effectively use Nordson's case management technology to track and update the status of assigned tasks.
  • Identify opportunities for enhancing and refining daily operations.
  • Measure performance against established metrics to drive improvements.
  • Maintain a professional and supportive work environment where all individuals are treated with respect and dignity.
  • Perform additional duties as assigned.
Qualifications
Education:
  • Preferred: Associate or Bachelor's degree.
Experience:
  • Preferred: Two or more years of experience in customer service.
  • Preferred: Familiarity with SAP.
  • Preferred: Experience with case management systems.
Preferred Skills
  • Excellent written and verbal communication abilities.
  • Strong organizational skills.
  • Effective time management capabilities.
  • Customer-oriented mindset.
  • Team-oriented approach.
  • Attention to detail.
  • Analytical thinking.
  • Self-driven and motivated.
  • Proficient in computer usage.
  • Knowledge of SAP systems.
  • Able to perform under pressure.
  • Relevant experience in a customer service or business environment is highly valued.
  • Maintain a high level of professionalism in interactions with customers and colleagues.
Work Environment
Office Setting: To succeed in this role, an individual must effectively perform each essential duty. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Travel Requirements: None

Nordson Corporation is committed to providing equal employment opportunities to all applicants and employees. Discrimination in any aspect of employment based on race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status, or any other legally protected reason is strictly prohibited.