Customer Success Relationship Manager
4 weeks ago
Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.
We power recurring revenue for the world's largest and most innovative retailers, including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.
Job Description OverviewThe Senior Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. This role requires a passion for building solid client relationships and becoming our customers' most valuable partner.
Key Responsibilities- Develop a deep understanding of your customers' businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals.
- Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service.
- Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives.
- Conduct comprehensive business reviews that demonstrate a deep understanding of your customer's subscription program goals and results and provide data-backed recommendations that will maximize program results.
To succeed in this role, you will need:
- 5+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech.
- Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization.
- Outstanding communication, interpersonal, and presentation skills.
- Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento.
We offer competitive compensation (including stock options), flexible PTO, a totally remote workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc).
Salary RangeThe total compensation range (base + quarterly bonus) for this role is between $100,000 and $160,000 depending on experience.
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