Customer Success Relationship Manager

4 weeks ago


New York, New York, United States Ordergroove Full time
About Ordergroove

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.

We power recurring revenue for the world's largest and most innovative retailers, including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.

Job Description Overview

The Senior Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. This role requires a passion for building solid client relationships and becoming our customers' most valuable partner.

Key Responsibilities
  • Develop a deep understanding of your customers' businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals.
  • Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service.
  • Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives.
  • Conduct comprehensive business reviews that demonstrate a deep understanding of your customer's subscription program goals and results and provide data-backed recommendations that will maximize program results.
Required Skills and Qualifications

To succeed in this role, you will need:

  • 5+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech.
  • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization.
  • Outstanding communication, interpersonal, and presentation skills.
  • Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento.
Benefits

We offer competitive compensation (including stock options), flexible PTO, a totally remote workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc).

Salary Range

The total compensation range (base + quarterly bonus) for this role is between $100,000 and $160,000 depending on experience.



  • New York, New York, United States Global Relay Full time

    Job DescriptionSales Enablement: Work closely with Sales to provide a single interface for customer inquiries and identify sales opportunities.Relationship Building: Develop strong relationships with enterprise accounts, understanding their needs and delivering world-class service.Project Management: Organize and execute special projects across the Customer...


  • New York, New York, United States Marfeel Full time

    Job Description:We are seeking a highly skilled Customer Success Manager to join our team at Marfeel. As a Customer Success Manager, you will be responsible for owning the full lifecycle of our customers, from onboarding to renewals and upsell. You will have complete control over each account and manage a portfolio of around 40 customers with a High and Mid...


  • New York, New York, United States Monday Full time

    Company OverviewMonday is a leading work operating system that empowers teams to simplify, collaborate, and excel. Our mission is to make work simpler, more productive, and enjoyable. With our innovative platform, we're revolutionizing the way teams work together. We're seeking an experienced Mid Market Customer Success Manager to join our dynamic team. As a...


  • New York, New York, United States Orb Full time

    About the RoleAs a key member of our burgeoning Success team, you will be responsible for onboarding and renewing customers, while building relationships to expand to new use cases over time. You'll work closely with the Solutions, Support, and Product teams to provide a world-class customer experience.


  • New York, New York, United States Gorgias Full time

    About the JobWe are looking for an experienced Enterprise Customer Success Manager to join our team in the NY area. As a hybrid role, you will spend 2 days per week in our office and have the flexibility to work from home the rest of the time.Company OverviewGorgias is a leading CX platform that empowers ecommerce brands to grow through AI-powered customer...


  • New York, New York, United States Banco Popular Puerto Rico Full time

    Job DescriptionBanco Popular Puerto Rico seeks a highly motivated Sales and Service Associate to drive sales growth and provide exceptional customer service. The ideal candidate will have a strong background in sales and customer service, excellent communication skills, and the ability to work effectively in a team.Main Responsibilities:Sales and...


  • New York, New York, United States Success Academy Charter Schools Full time

    Career Overview:As a Research Analyst for Customer Success, you will play a critical role in helping us understand the needs and behaviors of our customers. You will conduct research to identify opportunities for improvement and develop strategies to address these gaps. This role requires a strong background in research, with a minimum of 5 years of...


  • New York, New York, United States Reality Defender Full time

    Job Description:The Senior Customer Success Manager is a strategic leadership role responsible for developing and executing a comprehensive customer success strategy aligned with the company's overall business objectives. This position involves building out the framework for a high-performing customer success team by firstly acting in the role and using what...


  • New York, New York, United States Inspiren Full time

    About This RoleThis is a unique opportunity to join Inspiren as a Customer Success Operations Manager and drive growth, retention, and success for our largest customers. As a member of our team, you will develop and implement account strategies to foster deep customer adoption and measurable ROI, engaging frequently with executive leaders.The ideal candidate...


  • New York, New York, United States Persado Full time

    Company Overview: Persado is a leading provider of Motivation AI platforms, empowering businesses to generate personalized communications at scale. With a strong presence in the market, we're committed to innovation and customer satisfaction.Salary Range: $100,000 - $130,000 per year (dependent on experience, location, and business needs).Job...


  • New York, New York, United States Lightricks Full time

    Join Our TeamLightricks, a leading AI-first company, seeks a skilled Customer Success Manager to drive customer success initiatives for LTX Studio. As a trusted advisor and platform expert, you will foster strong relationships with our customers, ensuring they achieve their desired outcomes and maximize the value from our innovative platform.About the...


  • New York, New York, United States Relo Metrics Full time

    Unlock Career Advancement as a Senior Customer Success Manager at Relo MetricsWe are seeking an exceptional Senior Customer Success Manager to join our team in New York City or Los Angeles. As a key member of our Customer Success organization, you will be responsible for delivering strong client retention and upsell while building long-lasting relationships...


  • New York, New York, United States AngelList Full time

    About the Company: AngelList is the nexus of venture capital and the startup community. We support over $14B+ in assets under management. We've driven capital to over 12,000 startups, almost 282 of which are unicorns. 57% of top-tier U.S. VC deals involve investors on AngelList.Job Description: As a Customer Success Manager for AngelList, you will be...


  • New York, New York, United States Lightricks Full time

    About the RoleWe are seeking an exceptional Customer Success Manager to drive customer success initiatives for LTX Studio. This critical role involves ensuring customers achieve their desired outcomes while maximizing the value they derive from our innovative platform. As a trusted advisor and platform expert, you will foster strong relationships and drive...


  • New York, New York, United States InspHire Full time

    InspHire is seeking a highly motivated Customer Success Representative to join our team. As a Customer Success Representative, you will be responsible for developing strong relationships with our customers and identifying new business opportunities.ResponsibilitiesServe as the lead point of contact for all customer account management mattersBuild and...


  • New York, New York, United States Autone Full time

    Job DescriptionBuild strong relationships with B2B retail clients, ensuring they realize the full value of our solutions.Lead customer engagement initiatives, foster change management in organizations, drive product adoption, and serve as a trusted advisor to clients.Onboard new customers, conduct training sessions, and define customer success plans to show...


  • New York, New York, United States Upfluence Full time

    We are seeking a skilled Customer Success Advocate - Account Management to join our team. As a key member of our customer success department, you will play a critical role in maintaining and enhancing customer relationships.Your primary responsibility will be to identify at-risk customers, resolve issues related to contract terminations and renewals, and...


  • New York, New York, United States CXG Full time

    Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team in New York. As a key member of our global business, you will be responsible for developing strong relationships with our clients and driving business impact through customer experience.The ideal candidate will have a passion for the luxury industry and excellent...


  • New York, New York, United States Amazon Full time

    About this OpportunityWe are seeking a highly skilled Customer Success Professional to join our team at Amazon. As a Senior Business Development Executive, you will be responsible for shaping the future of our program and driving business growth for key Sellers on the Amazon Store. Your expertise will ensure Seller satisfaction by delivering exceptional...


  • New York, New York, United States Giorgio Armani Full time

    As a prominent player in the fashion and luxury goods industry, Giorgio Armani is seeking a talented individual to join their team as a CRM Intern.The selected candidate will be part of the company's internship program, which provides hands-on experience within the world of Armani. This opportunity will allow them to learn about the brand's culture and gain...