Customer Success Manager for AngelList

4 days ago


New York, New York, United States AngelList Full time
About the Company: AngelList is the nexus of venture capital and the startup community. We support over $14B+ in assets under management. We've driven capital to over 12,000 startups, almost 282 of which are unicorns. 57% of top-tier U.S. VC deals involve investors on AngelList.

Job Description: As a Customer Success Manager for AngelList, you will be responsible for driving customer satisfaction and retention through proactive outreach, issue resolution, and strategic planning. This role requires strong analytical and communication skills, with the ability to navigate complex technical issues and provide tailored solutions to our clients.

Responsibilities:
  • Develop and maintain strong relationships with our customers to understand their needs and preferences.
  • Analyze customer data to identify trends and areas for improvement.
  • Work closely with cross-functional teams to resolve customer issues and implement process improvements.


Requirements:
  • 2 years of experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and analytical skills, with the ability to navigate complex technical issues.
  • A passion for delivering exceptional customer experiences and driving business growth.


Benefits:We offer a competitive base salary, performance-based variable component, benefits, and equity package. The estimated compensation for this role is $110,000 annually.

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