Risk Management Brand Protection Manager

1 week ago

Seattle, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Risk Management Brand Protection Manager to join our team at Amazon. As a key member of our organization, you will be responsible for leading teams responsible for close looping Executive Escalations (EEs) through a structured Write-up (WU) process for Vice President (VP)+ stakeholders.

Key Responsibilities:

  • Lead teams responsible for close looping Executive Escalations (EEs) through a structured Write-up (WU) process for Vice President (VP)+ stakeholders.
  • Navigate between risk, program, and product management seamlessly and work with WW program teams for abuse investigation, RC/PA finalization, and seeking directors and higher approval and alignment.
  • Maintain subject matter expertise and current industry knowledge to train and advise leadership on emerging trends and their potential impact on organizational roadmap and operational planning (OP1/2, 3YP).
  • Advocate for scalability and sustainability throughout the organizational strategic and operational planning to achieve VP level goals (for example – 24-hr IRA, 6-hr sev-1, 14-day and 21-day WU delivery).
  • Drive improvements to risk areas that are quantified with metrics and proactively seek out new and improved data/mechanisms for continuous improvement.
  • Make recommendations to leadership on opportunities for risk mitigation based on established risk tolerance.
  • Bring the right people in the room, drive discussions, and achieve high-level alignment by providing a long-term perspective and context for risk-related business decisions to reduce exposure to classic failure modes.
  • Continuously build a network of talent by actively participating in the recruitment process and making right hire decisions to troubleshoot significantly complex risk scenarios.
  • Create mechanisms to help onboard new talent and mentor them to improve their skills and ability to get things done.
  • Effectively coach and give feedback to help develop talent and support career development while optimizing performance against organizational goals as well as employee aspirations.
  • Establish team culture that aligns with leadership principles.
  • Navigate through extreme ambiguity, operate with significant autonomy and discretion to define and understand acceptable risk tolerances, manage those tolerances, and optimize or find value in risk avoidance while investigating the executive escalations.
  • Deploy process frameworks to ensure that the EE metal model remains consistent with the expectations of our executives, the requirements of our sellers, brands, customers, and the industry standards of risk mitigation.
  • Deploy mechanisms and strategies to ensure that their team is empowered to take outside SOP decisions, consistently Think Big, Insist on the Highest Standards, and Have Backbone while engaging the program leadership, especially because their teams are expected to investigate abuse in an unbiased and holistic manner that puts their root-cause identification and preventatives deployment agenda in conflict with long-term program charters and priorities.
  • Engage with senior/director level stakeholders across program teams and keep them aligned on overarching EE mental models and strategies to consistently and sustainably achieve our EE SLAs, especially when there are frequent disagreements.

Requirements:

  • Experience defining program requirements and using data and metrics to determine improvements.
  • 5+ years of experience delivering cross-functional projects.
  • 5+ years of experience in program or project management.
  • 5+ years of experience working cross-functionally with tech and non-tech teams.
  • Bachelor's degree required.
  • 5+ years of relevant experience in Project Management.
  • 5+ years managing global stakeholders in cross-functional projects.
  • Exceptional written, verbal, and interpersonal communication skills; proven ability to guide cross-functional teams through influence versus direct management.
  • Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined.
  • Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions.
  • Positive, proactive, and always able to exercise great judgment.
  • Strong business and HR acumen, including strong problem-solving skills, critical thinking, and self-initiative.
  • Ability to operate simultaneously and effectively in both tactical and strategic modes.

Preferred Qualifications:

  • Experience with e-commerce related processes and programs.
  • Certified Project/Program Management credentials.
  • Experience leading global program initiatives and/or process improvement efforts.
  • Strong analytical and quantitative skills; strong bias towards data-based decision making and strength with financial and operational analysis.

About Amazon:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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