Global Risk Management Specialist

2 weeks ago

Seattle, Washington, United States Amazon Full time

About Amazon: Amazon is renowned for its commitment to excellence and customer trust. Our Escalation Management & Prevention Team plays a crucial role in safeguarding this reputation by identifying and mitigating risks for our customers and brand owners globally.

Role Overview: We are seeking a dedicated Global Risk Management Specialist to oversee significant global incidents and escalations. The ideal candidate will possess a strong passion for ensuring that customers make informed purchasing decisions while supporting brand owners and sellers in successfully listing and selling their products.

Key Responsibilities:

  • Develop and implement program strategies to enhance operational efficiency.
  • Lead teams in investigating and resolving high-impact incidents related to Product Safety and Compliance.
  • Draft comprehensive reports and present findings to senior management, adhering to Amazon's writing standards.
  • Analyze existing policies to identify gaps and collaborate with partner teams to devise effective solutions.
  • Manage projects aimed at improving processes and operational efficiency, utilizing data analysis and collaboration with external teams.
  • Monitor global events and media to proactively address potential risks, using data to identify trends and prevent issues.
  • Exercise high-level judgment in making complex enforcement decisions.

A Day in the Life:

  • Analyze incoming escalations and initiate resolution actions.
  • Prepare initial drafts of reports and identify root causes of issues.
  • Facilitate meetings with program and partner teams to develop preventative measures.
  • Ensure timely delivery of reports within designated service level agreements.
  • Drive initiatives that enhance processes, reduce customer risk, and improve seller experiences.
  • Address ad hoc requests from leadership with thorough investigations.

Team Culture: Our team values work-life balance and fosters an environment that promotes knowledge sharing and mentorship. We are committed to supporting the growth of our members and helping them become well-rounded professionals.

Qualifications:

  • 4+ years of experience in compliance program management, legal, governance, audit, or risk prevention.
  • Bachelor's degree or equivalent experience.
  • Experience in handling confidential information.

Preferred Qualifications:

  • 3+ years of experience in program requirements definition and data-driven improvements.
  • Professional auditing qualification or similar credentials in risk or compliance.
  • Proficiency in SQL and Excel.
  • Strong written communication skills, with the ability to convey information clearly and concisely.

Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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