Current jobs related to Fraud Risk Management Associate - Seattle, Washington - evo

  • Director of Fraud Prevention

    1 week ago

    Seattle, Washington, United States Whatnot Full time

    Director, Fraud & AbuseWe are seeking a seasoned professional to lead our fraud prevention efforts at Whatnot. As Director, Fraud & Abuse, you will be responsible for developing and implementing a comprehensive fraud detection and mitigation strategy to safeguard our platform and maintain buyer and seller trust.Key Responsibilities:Develop and manage a...

  • Fraud Specialist

    2 weeks ago

    Seattle, Washington, United States REI (Recreational Equipment Inc.) Full time

    Job SummaryWe are seeking a highly skilled Fraud Specialist to join our team at REI. As a key member of our Asset Protection department, you will play a critical role in monitoring customer activity on our eCommerce platforms and preventing losses due to fraudulent transactions.Key ResponsibilitiesMonitor eCommerce transactions for potential fraud and abuse,...

  • Anti-Fraud Data Analyst

    4 weeks ago

    Seattle, Washington, United States TikTok Full time

    About TikTok U.S. Data SecurityTikTok is a leading destination for short-form mobile video, inspiring creativity and bringing joy to millions of users worldwide. Our mission is to provide a safe and trustworthy experience for our users, and our U.S. Data Security team plays a critical role in achieving this goal.Job SummaryWe are seeking an experienced...

  • Ecommerce Fraud Specialist

    1 week ago

    Seattle, Washington, United States REI Full time

    About the Role:This position plays a critical role in ensuring the integrity of REI's ecommerce transactions. As an Ecommerce Fraud Specialist, you will be responsible for monitoring customer activity on REI's ecommerce platforms and preventing losses incurred due to fraudulent transactions.Key Responsibilities:Monitor ecommerce transactions using a variety...

  • Security Risk Specialist

    1 week ago

    Seattle, Washington, United States Amazon Full time

    About the RoleThe Security Industry Specialist is responsible for providing advanced expertise, consultation, and guidance on industry trends, best practices, and innovative solutions in eCommerce fraud, cyber security, and compliance risks.We are looking for an experienced risk specialist with industry experience in eCommerce fraud, compliance, or cyber...

  • Internal Risk Specialist, SPS Internal Risk

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking an experienced security industry specialist to join our team as an Internal Risk Specialist. As a key member of our Special Projects and Investigations (SPI) team, you will be responsible for managing critical and high-impact investigations and projects, and scaling your findings through technology and analytics to interpret...

  • Fraud and Revenue Protection Specialist

    2 weeks ago

    Seattle, Washington, United States Alaska Airlines Full time

    About the RoleAlaska Airlines is seeking a highly skilled Fraud and Revenue Protection Analyst to join our team. As a key member of our corporate team, you will be responsible for developing solutions to proactively detect and prevent financial fraud in all sales channels and accounts at Alaska Airlines and Horizon Air.Key ResponsibilitiesMonitor and...

  • Fraud and Revenue Protection Specialist

    2 weeks ago

    Seattle, Washington, United States Alaska Airlines Full time

    About the RoleWe are seeking a highly skilled Fraud and Revenue Protection Analyst to join our team at Alaska Airlines. As a key member of our corporate team, you will play a critical role in developing solutions to proactively detect and prevent financial fraud in all sales channels and accounts.Key ResponsibilitiesMonitor and research customer payment...

  • Fraud and Revenue Protection Specialist

    2 weeks ago

    Seattle, Washington, United States Alaska Airlines Full time

    About the RoleWe are seeking a highly skilled Fraud and Revenue Protection Analyst to join our team at Alaska Airlines. As a key member of our corporate team, you will play a critical role in developing solutions to proactively detect and prevent financial fraud in all sales channels and accounts.Key ResponsibilitiesMonitor and research customer payment...

  • BSA Fraud Specialist

    2 weeks ago

    Seattle, Washington, United States First Federal Full time

    Job Title: BSA Fraud SpecialistWe are seeking a highly skilled BSA Fraud Specialist to join our team at First Federal. As a BSA Fraud Specialist, you will be responsible for monitoring and analyzing suspicious activities that may indicate money laundering or other financial crimes.The ideal candidate will have a strong understanding of BSA regulations and...

  • Risk Intelligence Specialist

    1 week ago

    Seattle, Washington, United States Amazon Full time

    We are seeking a highly skilled Risk Intelligence Analyst to join our Buyer Risk Prevention (BRP) Organization. This role will involve conducting risk intelligence assessments for existing lines of business, stores, and payment products to help reduce active threats to Amazon.The ideal candidate will have prior experience in risk intelligence and be able to...

  • Internal Risk Specialist, SPS Internal Risk

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking an experienced security industry specialist to join our team as an Internal Risk Specialist, SPS Internal Risk. As a key member of our Trust & Store Integrity team, you will be responsible for managing critical and high-impact investigations and projects, and scaling your findings through technology and analytics to interpret...

  • Risk Intelligence Specialist

    1 week ago

    Seattle, Washington, United States Amazon Full time

    Risk Intelligence SpecialistWe are seeking a highly skilled Risk Intelligence Specialist to join our Buyer Risk Prevention (BRP) Organization. In this role, you will conduct risk intelligence assessments for existing lines of business (LOBs), stores, and payment products to help reduce active threats to Amazon. You will partner with Risk Managers,...

  • Senior Surveillance Investigator

    2 weeks ago

    Seattle, Washington, United States Ethos Risk Services Full time

    Job OverviewEthos Risk Services is expanding its team of Private Field Surveillance Investigators in the Seattle area, seeking experienced licensed investigators to conduct covert surveillance and gather evidence.We are looking for skilled professionals to investigate fraud and work independently from their vehicles, capturing video evidence and...

  • Risk Intelligence Specialist

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job Title: Risk Intelligence AnalystWe are seeking a highly skilled Risk Intelligence Analyst to join our Buyer Risk Prevention (BRP) Organization. The ideal candidate will have prior experience in risk intelligence and a strong understanding of risk management principles.Key Responsibilities:Conduct risk intelligence assessments for existing and new lines...

  • Risk Intelligence Specialist

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Risk Intelligence SpecialistWe are seeking a highly experienced Risk Intelligence Specialist to join our Buyer Risk Prevention (BRP) Organization. The ideal candidate will have a strong background in risk management and intelligence, with a proven track record of identifying and mitigating risks to our global customers.The successful candidate will conduct...

  • Business Risk Analyst

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job DescriptionAmazon is seeking a highly skilled Business Analyst to join our Payment Risk Operations team. As a Business Analyst, you will play a critical role in analyzing large datasets to identify risk trends and develop scalable solutions to prevent fraud.Key Responsibilities:Understand the various operations across Payment Risk OperationsUse...

  • Risk Manager, SPTC Account Compliance AML Suspicious Activity Monitoring Program

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Risk Manager to join our SPTC Account Compliance team. As a Risk Manager, you will be responsible for driving strategic initiatives to mitigate risk and ensure compliance across Amazon's global product surface area.You will work closely with cross-functional teams, including legal, business, product, operations,...

  • Senior Risk Control Engineer

    1 week ago

    Seattle, Washington, United States Tik Tok Full time

    Job Description:TikTok is a leading destination for short-form mobile video. As a global e-commerce risk control team, we are dedicated to protecting TikTok Shop from fraudulent activities and user abuses, ensuring a trustworthy and user-friendly marketplace for buyers, sellers, and creators.Responsibilities:Design, implement, and maintain a highly scalable,...

  • Risk Manager

    1 week ago

    Seattle, Washington, United States Amazon Full time

    Job SummaryWe are seeking an experienced Risk Manager to join our team at Amazon. As a Risk Manager, you will be responsible for managing critical and high-impact vendor investigations and decisions. You will use data to discover bad actor trends and help ensure that customers make great purchase decisions and that brand owners and sellers using Amazon are...

Fraud Risk Management Associate

2 months ago

Seattle, Washington, United States evo Full time
Job Overview

Company Mission: At evo, we strive to enhance lives by fostering community connections and embracing the adventurous spirit within everyone. As a leading multi-channel retail brand, we merge community engagement with commerce, action sports, and outdoor lifestyles. Our unique product selection and innovative customer experiences set us apart. We measure success not just by our brand and business growth, but also by creating an exceptional workplace for our employees and giving back to empower underprivileged youth.

Position Summary:

The Fraud Prevention Assistant plays a crucial role in protecting evo from fraudulent activities. Working in tandem with the Fraud Analyst, Customer Care Manager, and Customer Care team, this position is tasked with identifying and reducing fraud risks. Responsibilities include reviewing orders, resolving chargeback disputes, communicating with potentially suspicious customers, and continuously improving fraud prevention strategies.

Employee Benefits:

  • Comprehensive health, dental, and vision coverage at no cost*
  • Paid time off for vacations, sick leave, and 40 hours of volunteer time
  • Paid parental leave for all parents
  • Quarterly retail bonuses, profit-sharing, and long-term compensation plans
  • 401k with matching contributions
  • Employee discounts and access to exclusive deals on products
  • Annual ski or snowboard setup provided for the season*
  • Bike financing options and stipends
  • Opportunities for outdoor activities, community events, and team retreats
  • Flexible work hours, remote work options for eligible positions, and pet-friendly office environments
  • Career development programs, leadership training, networking opportunities, and performance evaluations

Note: Benefits availability may vary based on location, tenure, and employment type. The Company reserves the right to modify these benefits at any time.

Key Responsibilities:

  • Conduct thorough manual reviews of orders to detect potential fraudulent transactions.
  • Document and address chargeback disputes promptly to minimize financial impact.
  • Work to decrease false positives from automated screening systems.
  • Adjust fraud prevention protocols seasonally to adapt to changing threats while maintaining an acceptable review rate.
  • Engage with customers proactively before escalating orders for further verification, ensuring a positive experience.
  • Assist the Customer Care team with fraud-related inquiries and provide necessary guidance.
  • Generate and analyze reports to identify fraud trends and patterns.
  • Communicate with suspected customers via phone and email, maintaining professionalism and composure.
  • Collaborate on the development, testing, and periodic updates of fraud prevention measures based on emerging risks.

Qualifications:

Essential Skills:

  • At least 1 year of experience in customer service, showcasing effective interaction skills.
  • Strong written and verbal communication abilities, fostering positive relationships with customers and colleagues.
  • Demonstrated reliability, resourcefulness, and sound decision-making capabilities.
  • Ability to inspire and motivate a team, contributing to a positive workplace culture.
  • Proficient in providing excellent telephone and email support.
  • Highly organized and detail-oriented, capable of managing multiple tasks effectively.
  • Proficient in Microsoft Office applications.
  • Embody and uphold the company's core values.

Preferred Qualifications:

  • Experience with NetSuite is a plus.

At evo, we are committed to fostering a culture of equity, inclusivity, and compassion. We value the unique experiences of each individual and understand the importance of diverse perspectives. Guided by our mission to create more inclusive outdoor spaces, we aim to build a team that reflects the community we serve.

We are dedicated to evolving our tools and resources to ensure every individual feels valued and heard. If you are interested in contributing your unique perspective to our mission, we encourage you to consider this opportunity.

evo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is between $19.95 and $26.13 per hour, depending on skills and experience, with consideration for internal pay equity. We prioritize professional and financial growth within the role.

At evo, we continuously refine our compensation and benefits offerings to ensure fairness and transparency. Our benefits package is designed to support both personal and professional aspirations.