Collections Specialist
2 days ago
At OneMain Financial, we're committed to helping hardworking Americans achieve their financial goals. As a Collections Specialist, you'll play a critical role in our mission by working with customers to resolve account matters and provide consultative solutions for repayment of loans.
Key Responsibilities- Assist customers with all financial servicing needs through both inbound and outbound contact, listening to their specific situations and helping determine how customers can best utilize company products and services.
- Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day.
- Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures, including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations.
- Maintain and note all appropriate information and documentation on customer and account status.
- Collaborate both in person and virtually, using available technology to connect with other internal teams.
- High School Diploma or GED.
- Proficiency in utilizing multiple tools/systems simultaneously.
- Skilled at achieving and exceeding goals.
- Experience working in customer service, collections, or call center environments.
- Bilingual: Spanish.
Hours of Operation: Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM. The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday, and some extended hours at the end of each month.
Training ScheduleThe first two weeks in the role will be spent in an instructor-led classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
LocationOn-site – Hybrid scheduling available after 90 days in the role, availability is based upon individual performance.
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Collections Specialist
2 weeks ago
Fort Mill, South Carolina, United States OneMain Financial Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in helping our customers achieve financial stability and success.Key ResponsibilitiesProvide exceptional customer service and support to our customers, addressing their...
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Collections Specialist
2 weeks ago
Fort Mill, South Carolina, United States OneMain Financial Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in working with our customers to provide consultative solutions for repayment of loans and improving their financial outlook.Key ResponsibilitiesAssist customers with all...
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