Collections Specialist

6 days ago


Fort Mill, South Carolina, United States OneMain Financial Full time
About the Role

We are seeking a highly motivated and customer-focused Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in helping our customers achieve financial stability and success.

Key Responsibilities
  • Provide exceptional customer service and support to customers through various communication channels, including phone, email, and online chat.
  • Work collaboratively with internal teams to resolve customer account issues and provide solutions to meet their financial needs.
  • Negotiate with customers to resolve account matters in a professional and respectful manner, adhering to all applicable laws and regulations.
  • Maintain accurate and up-to-date records of customer interactions and account status.
  • Participate in ongoing training and development to enhance skills and knowledge in collections and customer service.
Requirements
  • High School Diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations.
  • Ability to work in a fast-paced environment and meet productivity standards.
Preferred Qualifications
  • Previous experience in customer service, collections, or a related field.
  • Bilingual or multilingual skills, with the ability to communicate effectively with customers in their preferred language.
What We Offer

At OneMain Financial, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow and succeed in your career.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about helping others achieve financial stability and success, we encourage you to apply for this exciting opportunity.



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