Member Experience Manager

7 days ago


New York, New York, United States Industrious Full time
About Industrious

We're a leading provider of premium workplace-as-a-service solutions, dedicated to creating exceptional experiences for teams of all sizes. Our mission is to empower businesses to thrive in a collaborative and innovative environment.

Job Description

Role Overview

We're seeking a highly skilled Member Experience Manager to join our team. As a key member of our operations team, you'll be responsible for delivering exceptional experiences for our members, driving business growth, and building strong relationships with our clients.

Key Responsibilities

  • Develop and execute strategies to drive member engagement and retention
  • Provide exceptional customer service, ensuring a seamless experience for our members
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions
  • Manage day-to-day operations, including event planning, marketing, and community building

Requirements

  • Proven experience in hospitality, sales, or customer-facing roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong business acumen, with a focus on driving revenue growth and improving operational efficiency
  • Collaborative mindset, with a passion for building strong relationships with clients and colleagues

What We Offer

  • Competitive salary range: $65,000 - $75,000
  • Performance-based bonus potential up to $9,000
  • Heavily subsidized healthcare plans
  • Generous paid time off
  • Company stock options
  • Wellness programs
  • Professional development grants
  • 401k plan

About Industrious

We're a dynamic and innovative company, committed to creating a workplace experience that inspires productivity and collaboration. Our team is passionate about delivering exceptional experiences for our members, and we're looking for like-minded individuals to join our team.



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