VP, Member Experience Leader
2 days ago
Clear Corporate Services LLC is seeking a highly skilled and experienced leader to join our team as Vice President, Member Experience. This role will be responsible for developing and executing a comprehensive member experience strategy that aligns with our company's mission and business objectives.
Key Responsibilities:- Strategic Leadership: Develop and implement a member experience strategy that drives continuous improvement and innovation in member care and airport service experience.
- Member Care Management: Oversee the strategy of CLEAR's Member Care team, developing a roadmap to leverage self-service, automation, and white glove escalation service to delight members.
- Airport Service Strategy: Collaborate with airport leaders and internal stakeholders to design and implement best-in-class service experiences for CLEAR members at our locations nationwide.
- Process Optimization: Identify opportunities to streamline processes and improve operational efficiency within the Member Care and airport service operations.
- Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in customer experience and hospitality.
- Leadership Skills: Proven ability to navigate between strategy development and tactical execution.
- Communication Skills: Excellent communication and interpersonal skills to motivate cross-functional teams.
- Analytical Skills: Strong analytical and design thinking skills to leverage data and experimentation.
At Clear Corporate Services LLC, we offer a comprehensive total rewards package, including competitive salary, comprehensive healthcare plans, family building benefits, flexible time off, and a 401(k) retirement plan with employer match.
The base salary range for this role is $190,000 - $230,000, depending on levels of skills and experience.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation to apply for a job or perform your job, please let us know.
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VP, Member Experience Leader
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