Member Experience Manager

1 day ago


New York, New York, United States Industrious Full time
About Industrious

Industrious is a leading provider of premium workplace-as-a-service solutions, offering a unique and innovative approach to creating great days for teams of all sizes and stages. Our mission is to deliver exceptional workplace experiences that foster collaboration, productivity, and growth.

About the Role

We are seeking a highly skilled and motivated Member Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring seamless operations at our locations.

Key Responsibilities:

  • Develop and maintain strong relationships with clients and stakeholders to understand their needs and preferences
  • Design and deliver tailored solutions to meet client needs, including event planning, programming, and amenities
  • Manage day-to-day operations, including staff supervision, inventory management, and facility maintenance
  • Collaborate with cross-functional teams to drive business growth, improve processes, and enhance the overall member experience
  • Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement

Requirements:

  • Proven track record of delivering exceptional customer experiences and driving business growth
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to work independently and as part of a team to achieve shared goals
  • Flexibility and adaptability in a fast-paced environment
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Generous paid time off and holidays
  • Professional development opportunities and training
  • Access to cutting-edge technology and tools

How to Apply:

If you are a motivated and results-driven professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and a cover letter, to our talent pipeline. We look forward to hearing from you



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