Product Manager for Member Experience

1 week ago

New York, New York, United States Atria Physician Practice New York PC Full time
Job Title: Product Manager for Member Experience

Atria Health Collaborative is seeking a highly skilled Product Manager to join our Member Experience team. As a Product Manager, you will be responsible for shaping the experience of Atria's members across multiple touchpoints.

Key Responsibilities:
  • Lead the Member Experience team to create and iterate on member-centric product features and solutions.
  • Collaborate with Engineering and Design to develop user-friendly experiences and operational processes using both in-house and external platforms.
  • Provide Atria members with a digital experience that matches the high-touch, luxury physical experience provided at the Atria Institute.
  • Monitor and analyze member engagement metrics to inform product decisions.
  • Prioritize product enhancements based on feedback, data, and company goals.
  • Champion the member perspective, ensuring their needs are met and exceeded.
  • Collaborate with other departments to ensure a seamless member journey.
  • Maintain a deep understanding of member needs, pain points, and desires.
Success Outcomes:
  • Members resonate with the statement "Atria worries about my health so I don't have to."
  • Active member and care team engagement across all platforms multiple times per month.
  • High member renewal rates on an annual basis.
  • Increase in member referrals.
Requirements:
  • Proven experience as a product manager or similar role, preferably in the healthcare sector or other sectors with both physical and digital aspects.
  • Strong analytical and decision-making skills.
  • Demonstrated awareness of and ability to implement modern tech and design patterns.
  • Exceptional communication and collaboration skills.
  • A member-centric mindset, always prioritizing their needs and experience.
Benefits:
  • Excellent health and wellness benefits, 100% paid by Atria.
  • Time to give back and make an impact in underserved communities.
  • Clinic Family Days that are scheduled throughout the year so your family may share the wealth of our clinician expertise and state-of-the-art technology services.

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