Member Experience Associate

1 week ago


New York, New York, United States Industrious Full time
About the Role

We are seeking a highly skilled and enthusiastic Member Experience Associate to join our team at Industrious. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities:

  • Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Manage the day-to-day operations of the office, including preparing the space for members, restocking supplies, and maintaining a clean and organized environment.
  • Build relationships with members, understanding their needs and preferences to provide personalized service.
  • Assist with events and programming, including setup, execution, and teardown.
  • Collaborate with the community manager to ensure seamless member onboarding and offboarding processes.
  • Participate in local marketing events to promote Industrious and attract new members.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and conflict resolution skills.
  • Flexibility and adaptability in a fast-paced environment.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • Competitive hourly compensation of $25.25.
  • Fixed hours to provide stability and work-life balance.
  • $500 sign-on bonus.
  • Commuter stipend of $150 per quarter.
  • Travel stipend of $150 per year (after 90 days).
  • End-of-year bonus of $1,500.
  • Sick pay as required by law.
  • Benefits bundle through Sequoia.

About Industrious:

We are a leading provider of premium workplace-as-a-service solutions, dedicated to creating great days for teams of all sizes and stages. Our team is passionate about building relationships and community, and we're excited to have you join us.



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