Customer Service Ambassador

4 days ago


Jonesboro, Arkansas, United States O'Reilly Hospitality Management Full time
About O'Reilly Hospitality Management

We are a forward-thinking company that values sustainability, health and wellness, community involvement, and philanthropic outreach efforts. Our goal is to empower our team members to contribute in a unique way and make a real impact.

Benefits
  • 401(k) and Roth 401(k) with company match for full-time and part-time team members
  • Health, dental, vision, and life insurance
  • Paid time off, including paid parental leave
  • Growth potential and career advancement
  • Hotel and restaurant travel perks and discounts
Job Summary

We are seeking a skilled and friendly Guest Service Representative to join our team at the Embassy Suites by Hilton - Jonesboro, AR. As a key member of our front desk team, you will be responsible for warmly greeting guests, assisting with registration and room assignments, and handling guest inquiries about hotel services, dining, entertainment, and travel directions.

Essential Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner
  • Manage room availability, guest accounts, and billing, ensuring accuracy and attention to detail
  • Process payments, make change, and handle guest requests, including safekeeping of valuables
  • Communicate effectively with other departments, including housekeeping, food and beverage, and maintenance
  • Follow hotel credit policies and ensure accurate cash handling
  • Support team members and take on additional responsibilities as needed
Requirements
  • High school diploma or GED preferred
  • Hospitality customer service experience preferred
  • Strong leadership, communication, and organizational skills
  • Ability to multitask, prioritize, and solve problems
  • Proficiency with PMS and Microsoft Office
Work Environment

This is an indoor position with minimal exposure to adverse conditions. You will be required to stand for long periods and lift up to 40 pounds.



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