Guest Services Supervisor

2 weeks ago


Rocky Hill, Connecticut, United States Arbor Lodging Management Full time

Guest Services Supervisor

Job Category: Front Desk Requisition Number: MARRI002134

Position Overview

We are currently in search of a dedicated Front Desk Supervisor.

Incentives: $1000 sign-on bonus available.

Key Responsibilities:

  • Welcome and register guests with a warm and friendly approach.
  • Assist with reservations, pre-registrations, and room assignments.
  • Support large groups during their arrival process.
  • Provide local area knowledge to help guests discover dining, shopping, and attractions.
  • Address and resolve guest concerns promptly to ensure satisfaction.
  • Handle payment processing in accordance with established procedures, including credit card authorizations.
  • Ensure accurate balancing of cash, checks, and credit card transactions at the end of each shift.
  • Respond to inquiries and cater to guest needs with professionalism.
  • Coordinate with other departments as necessary to fulfill guest requests.

Ideal Candidate Profile:

  • Possesses a friendly and outgoing personality, committed to enhancing guest experiences.
  • Prior experience in hotel front desk operations is preferred.
  • Familiarity with reservation systems is advantageous.
  • Strong verbal and written communication skills.
  • Proficient in Windows operating systems.
  • Exhibits a positive and team-oriented attitude.
  • Ability to stand for extended periods and lift up to 20 lbs as needed.
  • Availability for a set schedule with the flexibility to take on additional shifts.
  • High school diploma or equivalent is required.

Benefits Offered by Arbor Lodging:

  • Competitive salary structure.
  • Annual performance reviews with potential for salary increases.
  • 401k plan with company matching contributions.
  • Additional benefits may be available.

At Arbor Lodging Management, we adhere to Five Guiding Principles that foster a culture of growth, development, and advancement within our properties:

  • Do the Right Thing: Act with integrity in all actions.
  • Lead with Heart: Show kindness and passion in hospitality.
  • Be Accountable: Take ownership and deliver results.
  • Aim Higher: Strive to exceed expectations and embrace thoughtful change.
  • Celebrate Differences: Respect and embrace diversity in all forms.

We look forward to discussing this opportunity with you.

Equal Employment Opportunity: Arbor Lodging Management provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.



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