HVAC Service Operations Coordinator
5 days ago
Be Part of a Dynamic Team
We are a leading provider of building efficiency solutions, dedicated to creating purposeful solutions that propel the world forward. We are seeking a talented individual to join our diverse team of top professionals – you bring your expertise, and we will give you the space and opportunities to grow and succeed.
What We Offer:
- Competitive Compensation Package
- Comprehensive Training and Development Opportunities
- Global Career Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More
Job Summary:
Under the direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), the HVAC Service Operations Coordinator will receive and schedule customer calls for service. The successful candidate will manage the schedule of assigned technicians and mechanics, ensuring timely completion of preventative maintenance and alignment with monthly forecasting goals.
Key Responsibilities:
- Receive customer requests for unscheduled or scheduled service
- Coordinate labor scheduling to align technicians to the appropriate customer and service need
- Communicate the action plan and services to be provided directly to the customer
- Ensure work has been performed to the customer's expectations and perform follow-up as needed
- Answer customer inquiries and resolve or escalate customer issues as appropriate
- Debrief activities daily
- Ensure technicians are provided daily schedules and maintain consistent communication
- Follow up on activities to ensure completion within established timeframes
- Ensure all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
- Scheduled Service Visits – on time
- Parts ordering/PO creation support
- Start-up support
- Customer PO confirmation
- WIP Management
- Auto SR quotes
- Reconcile exceptions (SIR and AP)
- Attend weekly planning/scheduling meeting
- Service + rewards
- Assist with monitoring of time and expense reporting submission
- Review and correct unassociated time for timesheets for technicians
- Other duties and administrative activities as assigned
Requirements:
- High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling
- Demonstrate the ability to perform work independently and solid organizational and attention to detail skills
- Strong interpersonal skills to effectively communicate with both internal and external clients
- Able to prioritize work activities based upon financial impact to desired business goals
- Able to influence diverse teams to accomplish tasks/goals
Preferred Qualifications:
- Associates degree preferred
- Experience and/or basic project accounting or costing principles is desired
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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