Client Service Coordinator

2 weeks ago


Rocky Hill, Connecticut, United States JobsRUs Full time
Position Overview

We are seeking a dedicated Service Coordinator to enhance our client's operations. This role is pivotal in ensuring the smooth functioning of the Service Department.

Key Responsibilities
  • Manage and schedule service requests, ensuring timely responses and resolutions.
  • Utilize the ACE system for entering and tracking customer service requests.
  • Communicate effectively with the Service Resource Center regarding service calls.
  • Take ownership of service requests from initiation to completion, addressing issues as they arise.
  • Maintain regular contact with customers to provide updates on service status.
  • Handle customer inquiries and complaints professionally, escalating to supervisors when necessary.
  • Ensure accurate invoicing for completed service calls within specified timeframes.
  • Oversee inventory and supplies necessary for service operations, including sourcing and tracking parts.
Qualifications

The ideal candidate will possess:

  • A high school diploma or equivalent.
  • A minimum of 3 years of experience in customer service or dispatching.
  • Proficiency in computer applications, with experience in Windows and Oracle being advantageous.
  • Strong organizational skills and attention to detail.
  • Excellent communication abilities and a customer-focused mindset.

This position requires a high energy level and a commitment to achieving success in a dynamic environment.



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