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Guest Services Representative
2 months ago
Position Title: Front Desk Agent
Job Category: Front Desk
Job Overview:
Arbor Lodging Management is a prominent hotel investment and management firm with a diverse portfolio of properties throughout the United States. We pride ourselves on creating exceptional experiences for our guests, driven by a culture that emphasizes connection, accountability, and a people-first approach.
We are currently in search of a:
Front Desk Agent
Employment Type: Full Time
Incentives: Sign-On Bonus Opportunities
Key Responsibilities:
- Warmly greet and register guests upon arrival.
- Assist with reservations, pre-registrations, and room assignments.
- Support large groups during their check-in process.
- Provide information about local attractions, dining, and shopping options.
- Address and resolve guest concerns promptly to ensure satisfaction.
- Process payments following established procedures, including credit card authorizations.
- Maintain accurate cash handling, ensuring all transactions balance at the end of each shift.
- Respond to guest inquiries with professionalism and courtesy.
- Collaborate with other departments to fulfill guest requests and resolve issues.
Ideal Candidate Profile:
- Friendly and outgoing personality, dedicated to guest satisfaction.
- Previous experience in hotel front desk operations is preferred.
- Familiarity with reservation systems.
- Strong verbal and written communication skills.
- Proficient in Windows operating systems.
- Positive attitude and a team-oriented mindset.
- Able to stand for extended periods and lift up to 20 lbs as needed.
- Flexible schedule with availability for additional shifts.
- High school diploma or equivalent required.
Benefits Offered by Arbor Lodging:
- Competitive salary structure.
- Annual performance reviews with potential for salary increases.
- 401(k) plan with company matching contributions.
- Additional benefits may be available.
At Arbor Lodging, we uphold five guiding principles that foster a culture of growth, development, and advancement within our properties:
- Integrity: Act with honesty and integrity in all situations.
- Compassion: Show kindness and hospitality in every interaction.
- Accountability: Take ownership of your responsibilities and deliver results.
- Aim for Excellence: Strive to exceed expectations and embrace change.
- Diversity: Respect and celebrate individual differences and perspectives.
We look forward to discussing this opportunity with you.
Arbor Lodging Management is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.
