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Guest Services Representative
2 months ago
Position Title: Front Desk Agent
Job Category: Front Desk
Requisition Number: MARRI001775
Company Overview:
Arbor Lodging is a prominent hotel investment and management firm with a diverse portfolio of properties throughout the United States. We are proud to partner with esteemed brands such as Marriott, Hilton, Hyatt, and IHG. Our organizational culture emphasizes delivering exceptional experiences to our guests, driven by a commitment to data and accountability.
Current Opportunity:
Position: Front Desk Agent
Employment Type: Full Time
Incentives: Sign-On Bonus Opportunities Available
Key Responsibilities:
- Welcome and register guests with a warm and friendly approach.
- Assist with reservations, pre-registrations, and room assignments.
- Support large groups during their arrival process.
- Provide local area knowledge to help guests discover dining, shopping, and attractions.
- Proactively address and resolve guest concerns to ensure satisfaction.
- Handle payment processing in accordance with established procedures, including credit card authorizations.
- Ensure accurate balancing of cash, checks, and credit card transactions at the end of each shift.
- Respond to inquiries and fulfill guest requests with professionalism and courtesy.
- Collaborate with other departments to address guest needs effectively.
Ideal Candidate Profile:
- Possesses a friendly and outgoing personality, committed to guest satisfaction.
- Previous experience in hotel front desk operations is preferred.
- Familiarity with reservation systems is advantageous.
- Strong verbal and written communication skills.
- Proficient in Windows operating systems.
- Exhibits a positive and team-oriented attitude.
- Ability to stand for extended periods and lift up to 20 lbs occasionally.
- Flexible schedule with willingness to take on additional shifts.
- High school diploma or equivalent required.
Benefits Offered by Arbor Lodging:
- Competitive salary structure.
- Annual performance reviews with potential for salary increases.
- 401(k) plan with company matching contributions.
- Additional benefits may be available.
Arbor Lodging is committed to fostering a culture of growth, development, and advancement within our properties, guided by our Five Principles:
- Integrity: Act with honesty and integrity in all actions.
- Compassion: Approach every situation with kindness and hospitality.
- Accountability: Take ownership of responsibilities and deliver results.
- Aim for Excellence: Strive to exceed expectations and embrace change.
- Diversity: Celebrate and respect individual differences and perspectives.
We look forward to connecting with potential candidates who share our values.
Equal Employment Opportunity: Arbor Lodging Management provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.
