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Front Desk Representative

2 months ago

Rocky Hill, Connecticut, United States Arbor Lodging Management Full time

**Job Summary**

Arbor Lodging Management is a leading hospitality company that operates a portfolio of hotels across the United States. We are committed to delivering exceptional guest experiences and providing a positive work environment for our team members.

**Job Description**

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

**Key Responsibilities:**

  • Greet and register guests in a friendly and efficient manner.
  • Assist with taking reservations, pre-registrations, and room blocking.
  • Provide information and recommendations to guests on local attractions and services.
  • Process payments and handle guest complaints in a professional and courteous manner.
  • Communicate effectively with other departments to resolve guest issues and concerns.

**Requirements:**

  • High school diploma or equivalent required.
  • Previous hotel front desk experience preferred.
  • Knowledge of reservation systems and hotel operations.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.

**What We Offer:**

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A positive and supportive work environment.

**Our Culture:**

At Arbor Lodging Management, we are committed to our Five Guiding Principles:

  • **Do the Right Thing** - Operate with integrity and honesty in all aspects of our business.
  • **Lead with Heart** - Provide exceptional guest service and treat others with kindness and respect.
  • **Be Accountable** - Take ownership of our actions and deliver results.
  • **Aim Higher** - Strive for excellence and continuous improvement.
  • **Celebrate Differences** - Embrace diversity and promote inclusivity.

**Equal Employment Opportunity:**

Arbor Lodging Management is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.