Bilingual Customer Support Specialist
2 weeks ago
Matt Spector - State Farm Agency is in search of a dedicated professional to fill the role of Bilingual (Spanish/English) Insurance Customer Service Representative. Candidates must possess or be willing to obtain a Property and Casualty license.
We are looking for an enthusiastic individual who is passionate about enhancing our business through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a dynamic environment, this position offers a fulfilling career path with substantial income and advancement opportunities.
Key Responsibilities:
- Develop and nurture customer relationships, ensuring timely follow-ups.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
- Implement a customer-centric, needs-based review process to inform clients about various insurance solutions.
- Exhibit a strong work ethic and unwavering commitment to achieving success on a daily basis.
As a member of our team, you will enjoy:
- Competitive hourly wage plus bonuses
- Paid time off, including vacation and personal/sick days
- Valuable industry experience
- Opportunities for professional growth and advancement within the agency
- 401K retirement plan
- Life insurance coverage
Qualifications:
- Exceptional interpersonal skills
- Strong communication abilities - written, verbal, and listening
- People-oriented with a focus on customer satisfaction
- Organizational and time management skills
- Self-motivated and detail-oriented
- Proactive problem-solving capabilities
- Commitment to delivering outstanding customer service
- Ability to learn and utilize computer systems effectively
- Dedication to completing tasks accurately and promptly
- Team player with the ability to manage multiple responsibilities
- Capability to provide comprehensive activity reports to the agent
- Bilingual proficiency in Spanish is required
- Must be able to obtain a Property & Casualty license
- Willingness to stay updated on product changes, licensing requirements, and ongoing education
If you envision yourself thriving in this role, we encourage you to submit your resume for consideration. We will reach out to discuss the next steps in the hiring process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees, and their employees are not employees of State Farm.
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