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Vision Care Specialist

2 months ago

Yorktown Heights, New York, United States EssilorLuxottica Full time

Job Summary

The Associate Optometrist is a key leader in our organization, responsible for delivering exceptional patient care and driving business results. As a leader in the organization, you will be expected to collaborate with our team to achieve our key performance indicators and serve as a brand ambassador.

Main Responsibilities

  • Ensure executional excellence and winning results in partnership with our store team.
  • Demonstrate commitment to exceeding results through strong competency in KPI management and high accountability.
  • Ensure our brand is known as the leading optical provider within the community.
  • Operate as a successful stakeholder to all leaders within the organization and local market.
  • Place the patient/customer first and deliver excellent service.
  • Strive to exceed expectations on all KPIs.
  • Convey a commitment to providing unsurpassed patient service through ensuring staff performs the following service process steps:
    • Address all patients/customers' visual lifestyle needs.
    • Make eyewear recommendations based on patients/customers' needs.
    • Explain each step of the eye exam; listen carefully to patients/customers.
    • Utilize available tools and visual aids to summarize and ensure patients understand each aspect of their vision, eye health, and overall well-being.
    • Communicate effectively with patients the need for annual eye exams.
    • Ensure all patients are appointed in TAB for their next eye exam.
  • Ensure all patients receive accurate diagnosis and appropriate recommendations.
  • Establish a positive doctor/patient relationship.
  • Utilize and leverage effectively all technology to deliver unsurpassed patient/customer experiences.
  • Ensure office systems are maintained.
  • Maintain State Licensure in good standing and practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
  • Provide effective training and guidance to team members making use of Company provided programs.
  • Deliver clear, motivating, and constructive feedback in a timely manner to all associates.
  • Create a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
  • Encourage associate decision making at the level closest to the patient.
  • Maximize partnerships through leadership, participation, and involvement.
  • Takes pride in the appearance of the office.
  • Maintains a safe working environment for all associates/patients.
  • Leads by example.

Basic Qualifications

  • Doctor of Optometry.
  • Commitment to quality patient care.
  • Knowledge of current Optometric theory and technology.
  • Strong communicator and listener.
  • Problem-solving ability.
  • Solid organization skills.

Compensation and Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.