Bilingual Customer Support Specialist

2 weeks ago


Yorktown Heights, New York, United States Matt Spector - State Farm Agency Full time
Job Overview

Matt Spector - State Farm Agency is looking for a dedicated professional to fill the role of Bilingual (Spanish/English) Insurance Customer Service Representative. Candidates must possess or be willing to acquire a Property and Casualty license.

We are in search of a dynamic individual who is passionate about enhancing our business through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a vibrant environment, this position offers a fulfilling career path with significant income and advancement opportunities.

Key Responsibilities:

  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Employ a customer-centric, needs-based review approach to inform clients about various insurance solutions.
  • Uphold a strong work ethic, demonstrating a commitment to achieving success on a daily basis.

As a member of our team, you will enjoy:

  • Competitive hourly wage plus bonuses
  • Paid time off, including vacation and personal/sick days
  • Valuable industry experience
  • Opportunities for professional growth and advancement within the agency
  • 401K retirement plan
  • Life insurance coverage

Qualifications:

  • Strong interpersonal skills
  • Excellent communication abilities - both written and verbal
  • Customer-oriented mindset
  • Organizational proficiency
  • Self-driven and motivated
  • Attention to detail
  • Proactive problem-solving skills
  • Commitment to customer service excellence
  • Ability to learn and utilize computer systems
  • Pride in delivering accurate and timely work
  • Team collaboration skills
  • Capability to manage multiple tasks effectively
  • Provide comprehensive activity reports to the agent
  • Bilingual proficiency in Spanish is required
  • Must be able to obtain a Property & Casualty license
  • The selected candidate will be expected to stay updated on product changes, licensing requirements, technical advancements, and ongoing education

If you are driven to succeed and envision yourself in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the hiring process.

This position is affiliated with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any relevant licensing and training requirements. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.



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