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Customer Service Representative

2 months ago

Jackson Heights, New York, United States Duane Reade Full time
Job Description

Job Summary:

Duane Reade is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Customer Service: Greet customers entering the store, respond to customer inquiries, and provide information on products and services.
  • Sales Transactions: Process sales transactions, handle customer returns and exchanges, and maintain accurate cash handling procedures.
  • Store Maintenance: Maintain a clean and organized store environment, restock shelves, and ensure that the store is visually appealing.
  • Teamwork: Collaborate with other sales associates and store management to achieve sales goals and provide excellent customer service.

Requirements:

  • Communication Skills: Excellent communication and interpersonal skills to interact with customers and colleagues.
  • Problem-Solving Skills: Ability to resolve customer complaints and concerns in a professional and courteous manner.
  • Attention to Detail: Maintain accurate records and handle cash transactions with precision.
  • Flexibility: Willingness to work a variety of shifts, including evenings and weekends.

Preferred Qualifications:

  • Previous Retail Experience: Previous experience in a retail environment, preferably in a customer-facing role.
  • Language Skills: Fluency in reading, writing, and speaking English.