Service Operations Coordinator

1 week ago

Wilmington, Delaware, United States Benjamin Franklin Plumbing Full time
Job Description

**Job Title:** Service Operations Coordinator

**Job Summary:** We are seeking a highly organized and detail-oriented Service Operations Coordinator to join our team at Benjamin Franklin Plumbing. As a Service Operations Coordinator, you will play a crucial role in managing the administrative aspects of our service process, ensuring seamless customer interactions and efficient scheduling.

Key Responsibilities:
  • **Customer Support:** Assist customers by gathering relevant information accurately and promptly, providing exceptional service and ensuring customer satisfaction.
  • **Communication:** Facilitate communication between customers and field technicians, ensuring clear and timely communication to resolve issues efficiently.
  • **Calendar Management:** Coordinate company calendar to uphold service commitments, ensuring punctuality and meeting customer expectations.
  • **Administrative Tasks:** Handle back-office accounting tasks such as reconciliation, invoicing, and accounts receivable, maintaining accurate and up-to-date records.
  • **Service Agreements:** Manage service agreements effectively, ensuring timely and efficient service delivery.
Requirements:
  • **Education:** High School Diploma with a preference for technical college education.
  • **Skills:** Proficiency in Microsoft Word and Excel, experience in bookkeeping is advantageous.
  • **Availability:** Ability to work overtime and weekends on a rotating basis.
Benefits:
  • **Comprehensive Medical Coverage:** At no cost to the employee.
  • **401K Plan:** With generous matching up to 4% of salary.
  • **Paid Time Off:** Starting with 10 days, increasing to 15 days after 5 years.
  • **Paid Holidays:** 6 paid holidays annually.
  • **Dental, Vision, and Disability Insurance:** Access to these benefits.

**Compensation:** $23.00 per hour.

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