Customer Support Specialist

17 hours ago


Watertown, Massachusetts, United States Evident Scientific Full time
Customer Support Representative II

At Evident Scientific, we're passionate about delivering exceptional customer experiences. As a Customer Support Representative II, you'll play a vital role in ensuring our customers receive top-notch support and service.

Key Responsibilities:

  • Provide professional phone support to customers, addressing their inquiries and concerns in a timely and courteous manner.
  • Process transactions with accuracy and attention to detail, ensuring seamless order fulfillment.
  • Collaborate with internal departments to resolve customer issues and improve overall service quality.
  • Identify opportunities for process improvements, implementing changes to enhance customer satisfaction and streamline workflows.
  • Maintain accurate records in our CRM system, ensuring seamless communication with customers and internal teams.
  • Proactively address customer concerns, resolving issues in a timely and professional manner.
  • Meet or exceed customer service team KPIs, demonstrating a commitment to excellence.

Requirements:

  • High school diploma or equivalent required.
  • 3-5 years of experience in a business environment, with a focus on customer service.
  • Excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks.
  • Familiarity with CRM systems and Microsoft Outlook applications.
  • Strong work ethic and attention to detail, with a positive outlook and ability to promote teamwork.

We Offer:

  • Competitive salaries and comprehensive benefits package.
  • Robust 401(k) program and annual bonus opportunity.
  • Tuition reimbursement and flexible scheduling.
  • Comprehensive medical benefits and on-site services.
  • Colleague Affinity Networks and parental/adoption leave.

Evident Scientific is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our passion for delivering exceptional customer experiences.



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