Customer Support Specialist
17 hours ago
At Evident Scientific, we're passionate about delivering exceptional customer experiences. As a Customer Support Representative II, you'll play a vital role in ensuring our customers receive top-notch support and service.
Key Responsibilities:
- Provide professional phone support to customers, addressing their inquiries and concerns in a timely and courteous manner.
- Process transactions with accuracy and attention to detail, ensuring seamless order fulfillment.
- Collaborate with internal departments to resolve customer issues and improve overall service quality.
- Identify opportunities for process improvements, implementing changes to enhance customer satisfaction and streamline workflows.
- Maintain accurate records in our CRM system, ensuring seamless communication with customers and internal teams.
- Proactively address customer concerns, resolving issues in a timely and professional manner.
- Meet or exceed customer service team KPIs, demonstrating a commitment to excellence.
Requirements:
- High school diploma or equivalent required.
- 3-5 years of experience in a business environment, with a focus on customer service.
- Excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks.
- Familiarity with CRM systems and Microsoft Outlook applications.
- Strong work ethic and attention to detail, with a positive outlook and ability to promote teamwork.
We Offer:
- Competitive salaries and comprehensive benefits package.
- Robust 401(k) program and annual bonus opportunity.
- Tuition reimbursement and flexible scheduling.
- Comprehensive medical benefits and on-site services.
- Colleague Affinity Networks and parental/adoption leave.
Evident Scientific is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our passion for delivering exceptional customer experiences.
-
Senior Customer Support Specialist
4 weeks ago
Watertown, Massachusetts, United States Dynatrace Full timeRole Overview:As a Senior Customer Support Specialist, you will play a pivotal role in enhancing our clients' experience with the Digital Experience product line. Key Responsibilities: 1. Collaborate closely with an internal Analyst to deliver comprehensive support and training tailored to our clients' needs. 2. Assist in the configuration and implementation...
-
Customer Support Specialist
2 weeks ago
Watertown, Massachusetts, United States Evident Scientific Full timeCustomer Support Representative Job DescriptionEvident Scientific is seeking a highly skilled Customer Support Representative to join our team. As a key contact and liaison for customers, you will ensure their total satisfaction by providing timely, professional, and courteous support.Key Responsibilities:Provide exceptional phone support to customers,...
-
Customer Support Specialist
2 weeks ago
Watertown, Massachusetts, United States Evident Scientific Full timeJob SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Evident Scientific. As a key contact and liaison for customers, you will be responsible for ensuring their total satisfaction through timely, professional, and courteous interactions.Key ResponsibilitiesProvide exceptional phone support to customers, addressing...
-
Software Support Specialist
3 days ago
Watertown, Massachusetts, United States Glory Full timeJob Title: Software Support SpecialistWe are seeking a highly skilled Software Support Specialist to join our team at Glory Global Solutions, Inc. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers, ensuring they receive the highest level of support for our software products.Key...
-
Customer Support Specialist
4 weeks ago
Watertown, Massachusetts, United States Domino's Franchise Full timeJob OverviewAs a Customer Service Representative, you will serve as a vital link between our company and our valued customers. Your primary responsibility will be to ensure that each order is processed efficiently and accurately.Your role is essential in crafting positive experiences for our customers, enhancing their day-to-day interactions with us. We are...
-
Product Support Specialist
4 weeks ago
Watertown, Massachusetts, United States Convergent Dental Full timeAbout the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team at Convergent Dental. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide first-line support to customers, including dentists, dental...
-
Product Support Specialist
4 weeks ago
Watertown, Massachusetts, United States Convergent Dental Full timeAbout the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team at Convergent Dental. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide first-line support to customers, including dentists, dental assistants,...
-
Product Support Specialist
4 weeks ago
Watertown, Massachusetts, United States Convergent Dental Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Product Support Specialist to join our team at Convergent Dental. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide first-line support to customers via phone, email, or...
-
Healthcare Support Specialist
2 days ago
Watertown, Massachusetts, United States Anodyne Services Full timeHealthcare Support SpecialistWe are seeking a compassionate and detail-oriented Healthcare Support Specialist to join our team at Anodyne Services.Job Summary:The Healthcare Support Specialist will provide various personal care services to patients/clients, observing and reporting/documenting their health status.Responsibilities:Provide personal care...
-
Client Support Specialist
2 weeks ago
Watertown, Massachusetts, United States Liaison International Full timeJob Summary:Liaison International is seeking a highly skilled and motivated Client Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot Client Issues: Utilize your technical expertise to resolve client...
-
HR Support Specialist
4 weeks ago
Watertown, Massachusetts, United States Global Partners Full timeWe are seeking a dedicated HR Support Specialist to join our team. The HR Support Specialist plays a crucial role in providing employee assistance for HR-related inquiries within a service-oriented environment. Acting as the primary liaison for employees and managers, this position is essential for delivering exceptional customer service and accurate...
-
Behavioral Support Specialist
4 weeks ago
Watertown, Massachusetts, United States The Edinburg Center Full timePosition: Behavioral Support SpecialistLocation: Various locationsAbout You:A Bachelor's degree in Psychology, Applied Behavior Analysis (ABA), Special Education, or a related human services field is required. A minimum of two years of experience in applying the principles of Applied Behavior Analysis (ABA) is essential. Proven experience in executing...
-
Behavioral Support Specialist
4 weeks ago
Watertown, Massachusetts, United States The Edinburg Center Full timePosition Title: Behavior MonitorLocation: Various LocationsAbout You:You possess a Bachelor's degree in Psychology, Applied Behavior Analysis (ABA), Special Education, or a related field in human services. You have a minimum of two years of experience applying the principles of Applied Behavior Analysis (ABA). Your background includes developing and...
-
Customer Support Representative
3 weeks ago
Watertown, Massachusetts, United States Velocity Enterprises Full timeAbout Velocity Enterprises:We are a leading technology company in the field of telecommunications and IT, dedicated to delivering innovative solutions that drive business growth and success. Our fiber optic networks connect businesses, municipalities, and private individuals to the latest internet technologies, enabling them to thrive in a rapidly changing...
-
Customer Support Manager
2 days ago
Watertown, Massachusetts, United States connectRN Inc Full timeJob SummaryconnectRN Inc is seeking a highly skilled Customer Support Manager to join our team. As a key member of our customer-facing team, you will be responsible for managing the growth and development of our fully remote team, ensuring quality and consistency of service while handling massive growth.About the RoleThis is a full-time opportunity to work...
-
Residential Support Specialist
3 days ago
Watertown, Massachusetts, United States Vinfen Corporation Full time### Job Summary We are seeking a dedicated and compassionate Residential Support Specialist to join our team at Vinfen Corporation. As an Overnight Counselor in a residential setting, you will play a vital role in providing direct support to individuals with intellectual and developmental disabilities. ### Key Responsibilities * Provide individualized...
-
Residential Support Specialist
2 weeks ago
Watertown, Massachusetts, United States Vinfen Corporation Full timeJob SummaryVinfen Corporation is seeking a dedicated and compassionate Residential Support Specialist to join our team. As an Overnight Caregiver, you will provide direct support to individuals with intellectual and developmental disabilities in a small group residential setting or an individual living arrangement.Key Responsibilities:Provide individualized...
-
Customer Support Associate
4 weeks ago
Watertown, Massachusetts, United States Ixonia Bank Full timeCustomer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO001205Job OverviewIxonia Bank, established in 1918, is a community-focused financial institution dedicated to offering a comprehensive range of banking solutions to both individual and business clients. Our commitment to serving the financial needs of our community remains...
-
Residential Support Specialist
3 weeks ago
Watertown, Massachusetts, United States Vinfen Corporation Full timeJob Summary:Vinfen Corporation is seeking a dedicated and compassionate Residential Support Specialist to provide direct support to individuals with intellectual and developmental disabilities in a small group residential setting or an individual living arrangement.Key Responsibilities:Provide individualized support to residents, promoting independence and...
-
Residential Care Support Specialist
4 weeks ago
Watertown, Massachusetts, United States HourlyWork Full timeHourlyWork - Residential Care Support SpecialistThe HourlyWork organization is actively looking for dedicated residential care support specialists to provide compassionate assistance to our residents.Key ResponsibilitiesAssist residents with daily living tasks to enhance their autonomy.Support individuals with personal hygiene, mobility aids, and medication...