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Guest Services Agent

4 weeks ago

Palm Springs, California, United States Azul Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a cash drawer.
  • Answer phone calls, respond to guest inquiries, and transfer calls to relevant departments.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a clean and organized lobby area, ensuring a positive first impression for our guests.
Requirements
  • High school diploma or equivalent required.
  • Experience in the hospitality industry preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software.
What We Offer

Azul Hospitality offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.