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Guest Service Ambassador

1 month ago


Palm Springs, California, United States Kimpton Hotel Full time
Join Our Team as a Guest Service Agent

We're seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Kimpton Rowan Palm Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience for all who stay with us.

Key Responsibilities:
  • Registration and check-out of hotel guests
  • PBX operations and mail/message service
  • Providing outstanding service to guests, including responding to their needs and resolving any issues that may arise
  • Acting as an advocate for the hotel and developing relationships with guests to encourage repeat business
  • Reviewing arrivals, noting special requests, and blocking rooms as needed
  • Checking in and out hotel guests in a confident, professional, and friendly manner
  • Answering all phone calls promptly and knowledgeably, ensuring complete and accurate information
  • Completing all items on the appropriate checklist by the end of each shift
  • Conducting pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests
  • Following established key control policy and ensuring proper credit policies are followed
  • Submitting all lost and found articles with a completed report
  • Opening, securing, and balancing the daily shift bank, including counting and verifying cash, check, and credit card transactions
  • Verifying credit limit reports and monitoring room availability throughout the day
  • Reviewing daily the selling status of the hotel using yield management systems
  • Attending department meetings once a month
Requirements:
  • High school diploma or general education degree (GED) required
  • Previous experience in a front desk or customer-facing role preferred
  • Knowledge of the immediate area, services, attractions, and events
  • Flexible schedule, able to work evenings, weekends, and holidays
  • Ability to work well under pressure, dealing with multiple arrivals and departures within a short period
  • Familiarity with hotel systems and operations, and the ability to enter information accurately
What We Offer:

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests, and we welcome and celebrate people of all backgrounds, ages, religions, physical abilities, sexual orientations, and gender identities.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination.

We are proud to offer a competitive hourly pay rate of $21.00, which is applicable for jobs performed in Palm Springs, CA. This rate is subject to change and may be modified in the future.