Guest Service Representative

4 weeks ago


Palm Desert, California, United States Embassy Suites Palm Desert Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Embassy Suites Palm Desert. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, responding to their needs and requests in a timely and professional manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and attention to detail.
  • Process payments, handle guest complaints, and resolve issues in a fair and courteous manner.
  • Assist with room assignments, key card distribution, and other front desk duties as needed.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems and hotel operations a plus.
What We Offer

As a Guest Service Agent with Embassy Suites Palm Desert, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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