Guest Service Representative
4 weeks ago
We are seeking a highly skilled Guest Service Agent to join our team at Embassy Suites Palm Desert. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Provide warm and welcoming greetings to guests, responding to their needs and requests in a timely and professional manner.
- Register and assign guests to hotel rooms, ensuring accuracy and attention to detail.
- Process payments, handle guest complaints, and resolve issues in a fair and courteous manner.
- Assist with room assignments, key card distribution, and other front desk duties as needed.
- Collaborate with other departments to ensure seamless guest experiences.
- High school diploma or equivalent required.
- Previous customer service experience or equivalent training preferred.
- Knowledge of PMS systems and hotel operations a plus.
As a Guest Service Agent with Embassy Suites Palm Desert, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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Guest Services Representative
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