Guest Experience Manager
3 weeks ago
Job Summary:
Parker Palm Springs is seeking a highly skilled Guest Experience Manager to join our team. The ideal candidate will have 3-5 years of experience in a luxury property and a genuine service orientation.
Key Responsibilities:
- Direct and coordinate the Guest Experience Department to ensure seamless execution of VIP and Estate Guest needs.
- Establish relationships with key operational areas, including Front Office, Housekeeping, and Room Service, to ensure smooth follow-through on guest requests.
- Develop and implement creative ways to engage guests through preferences and memories.
- Ensure accurate status of arrival rooms and coordinate with Front Office Management to ensure Guest Experience coverage during absence.
- Collaborate with Room Service and Executive Chef to develop innovative amenities.
Requirements:
- 3-5 years of experience in a luxury property.
- A genuine and sincere service orientation.
- Warm and outgoing personality.
- Energy and enthusiasm, able to lead by example.
- Strong attention to detail skills.
- Excellent follow-up ability.
- Excellent communication skills.
- Creative, self-directed, and organized.
- Systems experience of Opera and/or SF/Delphi a plus.
Salary Range:
$70,000-$80,000.
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