Guest Experience Manager

1 day ago


Palm Springs, California, United States Parker Palm Springs Full time
Guest Experience Manager Job Summary:

At Parker Palm Springs, we are seeking a highly skilled and experienced Guest Experience Manager to join our team. As a key member of our Front Office Leadership Team, you will be responsible for creating an exceptional experience for our esteemed guests. Your primary focus will be on providing personalized attention to our VIP guests, ensuring their every need is met and exceeded.

Key Responsibilities:

• Develop and implement a daily guest recognition program to enhance the overall guest experience
• Collaborate with the Director of Front Office to create an experience that exceeds the finest hotels in the world
• Establish relationships with key operational areas to ensure seamless execution of guest requests
• Serve as the primary contact for all travel agents, VIP guests, and consortia clients
• Focus on first-time guests with an eye towards building loyalty

Requirements:

• 3-5 years experience in a luxury property
• Genuine and sincere service orientation
• Warm and outgoing personality
• Strong attention to detail skills
• Excellent follow-up ability
• Excellent communication skills
• Creative, self-directed, and organized
• Systems experience of Opera and/or SF/Delphi a plus

Parker Palm Springs is an equal opportunities employer.

  • Palm Springs, California, United States Parker Palm Springs Full time

    Job Title: Guest Experience ManagerAt Parker Palm Springs, we are seeking a highly skilled Guest Experience Manager to join our team. This is a unique opportunity to work in a luxury property and create unforgettable experiences for our esteemed guests.Key Responsibilities:Collaborate with the Director of Front Office to develop and implement exceptional...


  • Palm Springs, California, United States Parker Palm Springs Full time

    Job Title: Guest Experience ManagerParker Palm Springs is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our Front Office team, you will be responsible for creating an exceptional experience for our guests.Key Responsibilities:Collaborate with the Director of Front Office to develop and implement guest experience...


  • Palm Springs, California, United States Parker Palm Springs Full time

    Job Summary:Parker Palm Springs is seeking a highly skilled Guest Experience Manager to join our team. The ideal candidate will have 3-5 years of experience in a luxury property and a genuine service orientation.Key Responsibilities:Direct and coordinate the Guest Experience Department to ensure seamless execution of VIP and Estate Guest needs.Establish...


  • Palm Springs, California, United States Parker Palm Springs Full time

    Job Title: Guest Experience ManagerJob Summary:We are seeking a highly skilled Guest Experience Manager to join our team at Parker Palm Springs. As a key member of our Front Office team, you will be responsible for creating exceptional experiences for our guests, ensuring seamless service delivery, and driving guest loyalty.Key Responsibilities:Collaborate...


  • Palm Springs, California, United States Marriott Hotels & Resorts Full time

    Delivering Unforgettable Guest ExperiencesAt Marriott Hotels & Resorts, we're committed to crafting experiences that leave a lasting impression. As a Guest Experience Specialist, you'll play a vital role in shaping the memories of our guests.Key Responsibilities:Develop and implement personalized service strategies to exceed guest expectationsCollaborate...


  • Palm Springs, California, United States Marriott International Inc Full time

    Job SummaryAs a Guest Experience Specialist, you will be responsible for delivering exceptional service to our guests, creating a memorable and unique experience that exceeds their expectations. This role requires a high level of initiative, ownership, and a "guest-first" mindset.Key Responsibilities:Process operational needs and address guest requests in a...


  • Palm Springs, California, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard Palm Springs. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...


  • Palm Springs, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Experience Specialist to join our team at Courtyard Palm Springs. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized support to our guests.Key...


  • Palm Springs, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard Palm Springs. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized assistance to our guests.Key ResponsibilitiesProcess...


  • Palm Springs, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard Palm Springs. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized support to our guests.Key Responsibilities:Process guest...

  • Room Attendant

    1 month ago


    Palm Springs, California, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled and detail-oriented Guest Room Attendant to join our Housekeeping team at Kimpton Rowan Palm Springs. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences by ensuring our rooms and common areas are clean, comfortable, and well-maintained.Key...


  • Palm Springs, California, United States Parker Palm Springs Full time

    Key Responsibilities:As a Guest Experience Specialist at Parker Palm Springs, you will be responsible for creating unforgettable experiences for our esteemed guests. This includes ensuring seamless check-ins, coordinating with various departments to meet guest needs, and providing exceptional service to build loyalty and satisfaction.Collaboration and...

  • House Attendant

    5 days ago


    Palm Springs, California, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled and dedicated House Attendant to join our team at Kimpton Hotel. As a House Attendant, you will be responsible for maintaining the cleanliness and appearance of our hotel, while providing exceptional service to our guests.Key ResponsibilitiesMaintain the cleanliness and organization of the hotel's public areas,...

  • Property Inspector

    1 week ago


    Palm Springs, California, United States Acme House Company Full time

    Job Title: Property InspectorAt Acme House Company, we are committed to delivering exceptional service to our guests. As a Property Inspector, you will play a critical role in ensuring that our homes are guest-ready before arrival. Your day-to-day will include tracking consumables, inspecting homes for cleanliness and maintenance issues, and submitting...


  • Palm Desert, California, United States Marriott Hotels & Resorts Full time

    Delivering Unforgettable Guest ExperiencesAt Marriott Hotels & Resorts, we're not just about providing a seamless check-in and check-out process. Our Guest Experience Experts take the initiative to craft and deliver a wide range of services that guide guests through a truly memorable and unique experience. From the moment they arrive, our team is dedicated...


  • Palm Springs, California, United States Dave & Busters Full time

    About the RoleWe are seeking a highly skilled Senior Games Technician to join our team at Dave & Busters. As a key member of our operations team, you will be responsible for delivering an exceptional guest experience through the best combination of food, drinks, and games.Key ResponsibilitiesDeliver Unparalleled Guest Experiences: Provide timely and accurate...


  • Palm Desert, California, United States Marriott Hotels & Resorts Full time

    About the Role:At Marriott Hotels & Resorts, we're not just looking for individuals to provide a smooth check-in and check-out experience. We're seeking talented professionals who can deliver a unique and memorable experience for our guests.Key Responsibilities:Take the initiative to deliver a wide range of services that guide guests through their stay,...


  • Palm Desert, California, United States Marriott International Full time

    Position SummaryWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be empowered to take the initiative to create memorable experiences that exceed our guests' expectations.Key Responsibilities• Process operational needs and address guest requests with a hands-on approach•...


  • Palm Springs, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Checkout: Process guest arrivals and...


  • Palm Springs, California, United States Margaritaville Resort Palm Springs Full time

    Be the Face of Hospitality at Margaritaville Resort Palm SpringsMargaritaville Resort Palm Springs is seeking a dynamic and customer-focused Guest Services Ambassador to join our vibrant and fun-loving hospitality team. As a key member of our team, you will be responsible for creating unforgettable experiences for our guests, providing exceptional service,...