Guest Experience Manager
1 day ago
At Parker Palm Springs, we are seeking a highly skilled and experienced Guest Experience Manager to join our team. As a key member of our Front Office Leadership Team, you will be responsible for creating an exceptional experience for our esteemed guests. Your primary focus will be on providing personalized attention to our VIP guests, ensuring their every need is met and exceeded.
Key Responsibilities:
• Develop and implement a daily guest recognition program to enhance the overall guest experience
• Collaborate with the Director of Front Office to create an experience that exceeds the finest hotels in the world
• Establish relationships with key operational areas to ensure seamless execution of guest requests
• Serve as the primary contact for all travel agents, VIP guests, and consortia clients
• Focus on first-time guests with an eye towards building loyalty
Requirements:
• 3-5 years experience in a luxury property
• Genuine and sincere service orientation
• Warm and outgoing personality
• Strong attention to detail skills
• Excellent follow-up ability
• Excellent communication skills
• Creative, self-directed, and organized
• Systems experience of Opera and/or SF/Delphi a plus
Parker Palm Springs is an equal opportunities employer.
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